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Licensing, Cloud and Web Services Wiki CONNECTION Client - Connection Failure - 500 internal Server Error in logs file
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        • Bentley Licensing Tool does not recognize CONNECTION Client is signed in
        • +CONNECTION Client Fails to Sign In
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        • CONNECTION Client - Connection Failure - 500 internal Server Error in logs file
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    CONNECTION Client - Connection Failure - 500 internal Server Error in logs file

    Product(s): Connection Client
    Version(s): 11.0.2.20
    Area:

    Problem:

    Unable to log into the Connection Client with an Error "Connection Failure" message.



    When reviewing the Bentley.Connect.Client.exe.log file you find the error



    ERROR - RESTAuthHelper - GetDelegateToken failed -  ProtocolError - The remote server returned an error: (500) Internal Server Error.

    Solution

    Contact Bentley Technical Support and requests a review of the company's ultimate configuration for SPECIAL CHARACTERS that may be interfering with the ability of the Bentley Server to handle the request

    See Also

    • Connection Client
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    • James White Created by Bentley Colleague James White
    • When: Tue, Apr 6 2021 4:36 PM
    • Jacek Majda Last revision by Bentley Colleague Jacek Majda
    • When: Fri, Jun 18 2021 2:14 PM
    • Revisions: 4
    • Comments: 0
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