Problem:

Unable to log into the Connection Client with an Error "Connection Failure" message.



When reviewing the Bentley.Connect.Client.exe.log file you find the error

ERROR - RESTAuthHelper - GetDelegateToken failed -  ProtocolError - The remote server returned an error: (500) Internal Server Error.

Solution

Contact Bentley Technical Support and requests a review of the company's ultimate configuration for SPECIAL CHARACTERS that may be interfering with the ability of the Bentley Server to handle the request

See Also