The Licensing and Activation Community has merged with the Cloud and Web Services Community. Read more here.
Today, April 30, 2021, just after 10:30 AM EDT, the next phase of SELECTserver sunsetting will occur. All SELECTserver traffic will be routed to the Subscription Entitlement Service and the SELECTserver Administrator interface will be disabled.
Configurations on end-user machines will not need to change for this transition. The same server name and activation keys will continue to work. Administration of activation keys will be done in Entitlement Management after the switch.
To see more detail about this transition, but visit the SELECTserver to SES Migration Guide.
The re-routing of SELECTserver traffic will begin between the hours of 8 AM and 12 PM Eastern Daylight Time on April 30th, 2021. The Bentley Cloud Service Status page will be updated just before this process starts and when the switch is done. Any further updates will be posted there, as well.
The health of the Subscription Entitlement Service will be closely monitored by our Operations and Development teams. If there are any critical issues observed that broadly affect end-user activations, usage reporting or overall performance, we will communicate the observations through the Bentley Cloud Service Status page. If needed, the change can be quickly rolled back so that traffic is again routed to SELECTserver and that will be announced along with our plan for moving forward at a later date.
If you do encounter issues after the switch, it's recommended to first check the Bentley Cloud Service Status page. If no critical issues are described there, then please submit a Service Request by using the Service Request Manager and choosing Licensing and User Administration in the "How can we help you?" section. We will also be monitoring those closely and take those issues as a priority.