Problem

The following message appears when the CONNECTION Client is started:

Issue with usage reporting detected. Please run the Health Check tool or click here to learn more

Solution

Use the following steps:

1. Open CONNECTION Client.
2. Sign in.
3. Select Health Check from the drop-down menu in the upper right.
   
4. Click either the PeekEntitlement Check button in the lower left or the Run Health Check button along the top edge if running an older version of CONNECTION Client.
   
5. Search the Windows Start menu for Bentley Licensing Tool.
6. Select Refresh Policy from the Tools menu.
   
7. Attempt to reproduce the problem.

If none of the above resolve the message please gather your logs and file a service request for support to assist.

See Also

How to collect and submit logs

Bentley Licensing Tool

How to create a new Service Request online

Other Language Sources

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