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Licensing, Cloud and Web Services Wiki Issue with Usage Reporting Detected Message
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    Issue with Usage Reporting Detected Message

    Product(s): CONNECTION Client
    Version(s): All
    Area: Access

    Problem

    The following message appears when the CONNECTION Client is started:

    Issue with usage reporting detected. Please run the Health Check tool or click here to learn more

    Solution

    Use the following steps:

    1. Open CONNECTION Client.
    2. Sign in.
    3. Select Health Check from the drop-down menu in the upper right.
      Screenshot of Health Check menu item
    4. Click either the PeekEntitlement Check button in the lower left or the Run Health Check button along the top edge if running an older version of CONNECTION Client.
      Screenshot of Health Check window
    5. Search the Windows Start menu for Bentley Licensing Tool.
    6. Select Refresh Policy from the Tools menu.
      Screenshot of Refresh Policy
    7. Attempt to reproduce the problem.

    If none of the above resolve the message please gather your logs and file a service request for support to assist.

    See Also

    How to collect and submit logs

    Bentley Licensing Tool

    How to create a new Service Request online

    Other Language Sources

    Deutsch

    Polish

    • activation
    • Licensing - Technical
    • heath check
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    • Cancel
    • Tamicca Sellars Created by Bentley Colleague Tamicca Sellars
    • When: Tue, Apr 13 2021 11:36 AM
    • Jeremy Hoesly Last revision by Bentley Colleague Jeremy Hoesly
    • When: Tue, Dec 6 2022 4:12 PM
    • Revisions: 13
    • Comments: 0
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