Problem

The following message appears when the CONNECTION Client is started:

Issue with usage reporting detected. Please run the Health Check tool or click here to learn more

Solution

Use the following steps:

1. Open CONNECTION Client.
2. Select "Sign Out" from the drop-down menu in the upper right.
   
3. Sign in again.
4. Open Task Manager, and end tasks for Bentley.Licensing.Service.exe and Bentley.Connect.Client.exe in that order. As an alternative, restart the machine.
   
5. Open the Windows Start menu, and do a search for Bentley Licensing Tool (alternatively, open Bentley Licensing Tool using any of the methods described here).
   
6. Select Refresh Policy from the Tools menu.
   
7. Attempt to reproduce the problem.

If none of the above resolve the message please gather your logs and file a service request for support to assist.

See Also

How to collect and submit logs

Bentley Licensing Tool

How to create a new Service Request online

Other Language Sources

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