Problem

The following message appears when the CONNECTION Client is started:

Issue with usage reporting detected. Please run the Health Check tool or click here to learn more

Solution

There are several ways to resolve the error message:

1. Sign in to the CONNECTION Client then from the Settings menu open the Health Check tool > Run Check button.
2. Open the Health Check tool from the Windows Start menu under CONNECTION Client folder > Health Check (or Bentley Health Check Tool) > Run Check button.
3. Open the Bentley Licensing Tool either from the start menu > CONNECTION Client folder > Bentley Licensing Tool, or just type Bentley Licensing Tool in the Windows search > select to refresh Entitlements.

If none of the above resolve the message please gather your logs and file a service request for support to assist.

See Also

How to collect and submit logs

Bentley Licensing Tool

How to create a new Service Request online

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