Problem

The following message appears when the CONNECTION Client is started:

Issue with usage reporting detected. Please run the Health Check tool or click here to learn more

Solution

There are several ways to resolve the error message.

1. Sign in to the CONNECTION Client then from the Settings menu open the Health Check tool > Run Check
2. Open the Health Check tool from the start menu under CONNECTION Client folder > Health Check  > Run Check
3. Open the Bentley Licensing Tool either from the start menu > CONNECTION Client folder > Bentley Licensing Tool, or just type Bentley Licensing Tool in the Windows search > select to refresh Entitlements

If none of the above resolve the message please gather your logs and file a service request for support to assist.

See Also

How to collect logs
How to create a new Service Request online