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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Changing/Adding Account Admin
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    Changing/Adding Account Admin

    Deciding between co-Administrator and Main Administrator Role -

     Differences between Main Administrator and a co-Administrator  - 

    • Only a Main Administrator can Add or modify email domains related to your organization (claim ownership & Auto-Approve)
    • Only a Main Administrator can modify a user's roles to create a co-administrator (co-administrators can any role to a user EXCEPT Administrator or co-Administrator). 

    For a full breakdown of user role capabilities, see - User Management Roles (Breakdown of what Roles are for)

     

    Basic User or Co-Administrator Assuming Role of Main Administrator

    The ability to add a main administrator to an account is restricted to existing main Administrators and Bentley colleagues only. If all main Administrators is no longer with the organization, you must contact Bentley in order to effect a change of main site administrator.

     If you are a basic user or co-administrator and wish to assume the role of main administrator because the existing administrator has left the company:

    If you are associated to the account: 

    You have the ability to submit a service request - Creating a new Service Request (Licensing and User Administration)

    You can see who your main administrator was/is - How do I find my Administrator?

    Submit a new service request for the change of site administrator. When you receive an acknowledgement email from the service request, State your intention to become the new site administrator, and Cc your existing administrator (regardless of whether you know for certain they have left the company or not). 

    Wait for notification that your request has been processed. 

    If you are NOT Associated to the account: 

    You do not have the ability to submit a service request. Please contact User Support Services via phone to enact the change - Contact Us

     

    Main Administrator Adding a Co- Administrator 

    If you are an Administrator you can change a user's role to make then a co-administrator. 

    If the user is not yet listed as being with the company, go to User Management and add the user to the account - Managing Users (Add Users / User Approvals / Lock and Unlock Users / Delete Users)

    Adjust user's roles, add the co-Administrator role - Managing Roles (Assign Roles / Manage Roles) 

     

    Main Administrator Adding Another Main Administrator 

    If you are an Administrator you can change a user's role to make then a main Administrator as well.

    If the user is not yet listed as being with the company, go to User Management and add the user to the account - Managing Users (Add Users / User Approvals / Lock and Unlock Users / Delete Users)

     Adjust user's roles, add the Administrator and co-Administrator role - Managing Roles (Assign Roles / Manage Roles) 

    See Also

    New Administrators Guide

    What's New in Bentley's IMS and User Management?

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    • User Management
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    • Sheetal Bhegade Created by Bentley Colleague Sheetal Bhegade
    • When: Fri, Apr 16 2021 9:12 AM
    • Jacek Majda Last revision by Bentley Colleague Jacek Majda
    • When: Fri, Jan 27 2023 6:08 AM
    • Revisions: 16
    • Comments: 0
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