Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
Licensing, Cloud and Web Services
  • Welcome to Bentley Communities
  • Bentley's Communities
  • Licensing, Cloud and Web Services
  • Cancel
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Unable to add users - user already exist within another ultimate
    • Sign In
    • Contacting Entitlements Support (Licensing and User Management)
    • Eastern Europe Continuity Plan
    • Guest Accounts - Review Access
    • -Web Services
      • +CONNECT Center
      • -Subscription Services Portal
        • +Subscription Services Portal Overview
        • -User Management 2.0
          • -Managing Users
            • "This user already exists. Click 'Add to account' to add to your account." message when adding a user
            • Changing user(s) Entitlement Country
            • Last Login Date
            • Unable to add users - user already exist within another ultimate
            • Unable to add users - user is not associated to any account
            • Unable to add users - Email Domain is Owned by a Different Organization
            • Unable to add users - Email Domain is Pending Ownership
            • Unable to add users - This user already exists but their email domain isn't part of your organization. Click 'Invite to Account' to invite user to your account.
          • Managing Fulfillment Contacts
          • Managing Groups
          • How to Create Entitlement Groups
          • Managing Domains
          • Managing Roles
          • Available Roles
          • Auto Approval set-up
          • Bulk Operations 2.0
          • Fulfillment Contact Admin Workflow
          • +Technical Solutions
          • Changing/Adding Account Admin
          • How to update your Bentley profile information
          • Difference between fulfillment contacts and administrators
          • What's New in Bentley's IMS and User Management?
          • Unlocking a User Account
          • User Management Portal Technical Requirements
          • Multi-Factor Authentication
          • How to delete Bentley account and all related data
        • +Entitlement Management
        • +Roles and Permissions (Role-Based Access Control or RBAC)
        • +Software Downloads
        • +Subscription Analytics
        • Software Administration
        • +Virtualized Environments
        • Enterprise License Subscription (ELS) Eligibility List
      • +Bentley Cloud Services Overview
      • Account Status: ON HOLD
      • How to check the status of Bentley Cloud Services
      • ServiceNow Login Issue
      • We didn't recognize the email address or password you entered
    • +SES Activation
    • +CONNECTION Client
    • +CONNECT Advisor
    • +Federated Identity
    • +SELECTserver based Activation
    • +Pre-SELECTserver Based Activation
    • +Product-Specific Licensing
    • Understanding why you received a TL Invoice
    • Working from Home using Bentley Licensing
    • What you need to know/request when consolidating Accounts
    • +Licensing Workflow
    • How to leave a Product Review
    • +Serviços ProjectWise 365
    • About Bentley Trust Licensing
    • Customer Number, Account Number, Entitlements, Users
    • Support for non-Bentley technologies utilized by Bentley products
    • Support for V8i applications after December 31st, 2021
    • +Support Homepage - Localized

    Unable to add users - user already exist within another ultimate

    Problem

    Error "User with that email already exists" while registering the user in User Management.

    Solution

    A user may fail to be added if they have previously registered. This is quite common.

    If the user you are attempting to register is already affiliated, the user themselves must contact their current administrator and request to be removed from their affiliated account, and the current Administrator has to delete the user from their account's User Management. Affiliated users have access to their administrator list via their profile page.

    NOTE:

    The above steps need to be actioned by the user due to the data protection/GDPR law.

    If you receive an error when attempting to remove the user, make sure the user is not designated as a Fulfilment Contact first, then remove the user. For more information, see this article.

    Once the user is removed from the old account, you will be able to add the user.

    When adding the user, you may receive an error message "This user already exists. Click 'Add to account' to add to your account.". For resolution, please follow the steps in this article.

    Supplementary Steps

    Unlock the added user. Removing the user from their original account automatically locked the user for security reasons. For more information and steps, see: Unlocking a User Account

    User needs to obtain correct entitlements from your account. To do this, the user needs to refresh the policy on their local machine from the Tools menu in Bentley Licensing Tool. For more information and steps, see: Refresh Policy

    NOTE:

    In rare situations, there may not be currently any Administrators on the account, to which the user is affiliated. In such a case, please Contact us or log a Service Request on the Service Request Manager for assistance.

    See Also

    How do I find my Administrator?

    "This user already exists. Click 'Add to account' to add to your account." message when adding a user

    Managing Users

    Other Language Sources

    Español

    Deutsch

    • User Management
    • adding users
    • Share
    • History
    • More
    • Cancel
    • Sheetal Bhegade Created by Bentley Colleague Sheetal Bhegade
    • When: Fri, Apr 16 2021 11:15 AM
    • Jacek Majda Last revision by Bentley Colleague Jacek Majda
    • When: Thu, Jun 1 2023 7:47 AM
    • Revisions: 26
    • Comments: 0
    Recommended
    Related
    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies