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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Bentley Licensing Tool does not recognize CONNECTION Client is signed in
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        • Bentley Licensing Tool does not recognize CONNECTION Client is signed in
        • +CONNECTION Client Fails to Sign In
        • +CONNECTION Client Installation Issues
        • CONNECTION Client Interoperability Error
        • CONNECTION Client never finishes signing in
        • CONNECTION Client says "Working"
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    Bentley Licensing Tool does not recognize CONNECTION Client is signed in

    Product(s): Bentley Licensing Tool and CONNECTION Client
    Area: Installation

    Problem Description

    Products using the Subscription Entitlement Service fail to open. The Bentley Licensing Tool does not display an email address in the upper left even though CONNECTION Client is signed in. Additionally, the Service Running and CC Signed In tests in the Health Check tool are failing.

    Steps to Resolve

    A communications issue is occurring between two installed licensing components. The named pipes feature of Windows is not functioning properly which may require employment of an alternative communication method. Please contact licensing support using one of the following methods:

    1. Call our support line and choose option 2 followed by 1 to speak to a licensing analyst.
    2. Create a service request, choose the Technical Support tile, and select CONNECTION Client as the product. To expedite the troubleshooting process, please gather diagnostic logs, and attach them when creating the service request.


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    • Connection Client
    • Subscription Entitlement Service
    • Installation / Configuration
    • SES
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    • SELECTsupport
    • licensing
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    • jeremyhoesly Created by Bentley Colleague jeremyhoesly
    • When: Fri, Apr 23 2021 11:54 AM
    • Jutta Eisenhauer Last revision by Bentley Colleague Jutta Eisenhauer
    • When: Thu, Nov 4 2021 1:02 PM
    • Revisions: 7
    • Comments: 0
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