In Entitlement Management, a specific login has rights to access a product.Nevertheless, when trying to start, the message appears that there is no authorization.
In the Bentley Licensing Tool of the affected client machine, the policy file must be manually updated to synchronize the rights on the client.
With unrestricted Internet access and a newer version of the CONNECTION client, the policy file is automatically updated every 4 hours.
Open the Bentley Licensing Tool - steps on how to do that are described in this article.
Process the following: TOOLS > Send Logs Now and then TOOLS > Refresh Policy
Bentley Licensing Tool