Problem

Administrator or Co-Administrator can get the error "User with that email already exists" while registering the user in User Management.
Make sure if the user is not already registered under your account. If not, then the user is either:

• Registered under a different account/location, or
• Registered but not associated with any account.

Solution

The user verified his/her profile is associated to an account

See: Unable to add users - user already exist within another ultimate

The user is not associated with any account

This situation can sometimes occur in scenarios, where:

• The user registered his/her profile on the Bentley site with an email of the company's domain, however, the company's account does not have the automatic approval option turned on for the domains they own.
• The user registered his/her profile with a generally available email address, such as Gmail, Outlook, Yahoo, etc.

Please contact licensing support using one of the following methods:

1. Call our support line and choosing option 3 followed by 1 to speak to a licensing analyst.
2. Create a service request, choose the Technical Support tile, and select CONNECTION Client as the product.

See Also

Unable to add users - user already exist within another ultimate

Auto Approval set-up

Managing Users

Other Language Sources

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