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Licensing, Cloud and Web Services Wiki Unable to login into CONNECTION client (version 11.xx.xx.xx) on Windows 10 machine
    • Sign In
    • Contacting Entitlements Support (Licensing and User Management)
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        • Bentley Licensing Tool does not recognize CONNECTION Client is signed in
        • -CONNECTION Client Fails to Sign In
          • CONNECTION Client Fails to Sign In - Windows 7 machine
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          • Connection Failure - Could not connect
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          • Unable to login into CONNECTION client (version 11.xx.xx.xx) on Windows 10 machine
          • Unable to Sign In to the CONNECTION Client - Issue with usage reporting detected
        • +CONNECTION Client Installation Issues
        • CONNECTION Client Interoperability Error
        • CONNECTION Client never finishes signing in
        • CONNECTION Client says "Working"
        • CONNECTION Client - Connection Failure - 500 internal Server Error in logs file
        • Error - This account is not associated with an organization
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        • How to enable the chromium option in CONNECTION Client
        • I receive a 'Script Error' or 'Page Expired Error' when logging onto the CONNECTION Client
        • Microsoft Edge can't read and write to its data directory
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        • Script Error when you start the CONNECTION Client
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        • The Webpage Cannot Be Displayed After Sign In
        • User failed to login
        • -1 Bentley Licensing Service cannot start error
        • Bentley licensing tool running in Server Mode and need to turn off
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        • CONNECTION Client Recommends Update for Version Already Installed
        • Elevated CPU usage for the Bentley CONNECTION Client process
        • Installation canceled by user message when applying updates
        • Script Error dialog on sign in with 'Promise' is undefined error, or Connection Failure
        • SES-based products hang on startup
        • CONNECTION Client Showing Trials
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    Unable to login into CONNECTION client (version 11.xx.xx.xx) on Windows 10 machine

    Product(s): CONNECTION Client
    Version(s): 11.xx.xx.xx
    Area: Access

    Problem

    Unable to sign-in into CONNECTION client for version 11.xx.xx.xx

    After reviewing the Bentley.Connect.Client.exe.log it shows error for CoreWebView2. (How to check logs: Logs Collector)


    ERROR - App - Unhandled Exception caught: Microsoft.Web.WebView2.Core.WebView2RuntimeNotFoundException: Couldn't find a compatible Webview2 Runtime installation to host WebViews. ---> System.IO.FileNotFoundException: The system cannot find the file specified. (Exception from HRESULT: 0x80070002)

    Solution

    1. Uninstall the CONNECTION Client from Windows > Control Panel > Programs > Programs and Features.

    2. Install WebView2 90.0.818.46 (or newer) - download it from from: https://developer.microsoft.com/en-us/microsoft-edge/webview2/.

    This can be either the Bootstrapper or the x64 Standalone Installer.

    NOTE:

    Make sure to install the version that matches the architecture of the machine. A 64-bit release is required for CONNECTION Client 11.00.02.xx or later to function.

    Screenshot of the WebView2 Runtime download options

    2. After installing this, reinstall CONNECTION client.

    You can download the latest available version of CONNECTION Client from the Software Downloads page (you need to have the "Product Delivery - Download" role to access the page), or from the Bentley Resources.

    3. If the issue still persists, please open the Service Request and upload the logs in it.

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    • Connection Client
    • CoreWebView2
    • working
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    • Abhishek Paranjape Created by Bentley Colleague Abhishek Paranjape
    • When: Tue, Apr 27 2021 6:02 AM
    • jeremyhoesly Last revision by Bentley Colleague jeremyhoesly
    • When: Tue, Jun 21 2022 12:24 PM
    • Revisions: 11
    • Comments: 0
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