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In some cases we can observe display inconsistency with entitlements when viewed from the User and Groups > Users page in the Entitlement Management, and when viewed from Settings > Access and Alerting > Application.
For instance, there might be no entitlements listed for a particular user when viewed from the User and Groups > Users. However, when listing entitlements for a particular application and viewed from Settings > Access and Alerting > Application, the same user can be listed as having the entitlements.
This discrepancy is known and there are works in progress to implement a fix for the issue.