The CONNECTION Client says "Working" and never completes sign in
In almost all cases, we have identified this issue as a problem caused by Microsoft's Auto-update of the Edge Webviewer.
Microsoft Edge WebView2 Runtime periodically updates itself. After doing so, it sometimes fails to load thereafter.
To resolve the issue, perform the following steps:
Problems arise when a 32-bit Edge Chromium is installed on a 64-bit OS. To confirm, please perform the following steps:
Uninstall x86 Edge Chromium and install x64 Edge Chromium.
In a few cases, there is a local change to the Firewall and/or Anti-Virus configurations done by the Organization. Please ask your IT team to check for updates or changes to the environment
If you are using a Citrix environment with API Hooks enabled, the Microsoft Edge WebView client may need to be added as an exception per the following article:"Working" message in Citrix environment after upgrading to CONNECTION Client 11.00.02.xx
An incompatibility with Avecto's BeyondTrust Privilege Guard has been discovered that interferes with the Microsoft Edge WebView2 Runtime we use in CONNECTION Client 11.00.02.xx or later.
Open Task Manager and note whether a process named Privilege Guard Client is running. If running, try temporarily disabling Avecto Privilege Manager on the machine, and note whether the problem subsides. If it does, contact Avecto support for further assistance.
Microsoft Edge - Policies
CONNECTION Client Release Notes
Unable to login into CONNECTION client (version 11.xx.xx.xx) on Windows 10 machine
How to collect logs and submit logs