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Licensing, Cloud and Web Services Wiki Working message in Citrix environment after upgrading to CONNECTION Client 11.00.02.xx
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    Working message in Citrix environment after upgrading to CONNECTION Client 11.00.02.xx

      Product(s): CONNECTION Client
      Version(s): 11.00.02.16 or later
      Environment: Windows Server OS with Citrix
      Area: Installation

    Error or Warning Message

    After upgrading to CONNECTION Client 11.00.02.16 or later, end users observe a CONNECTION Client window that opens and displays a Working message but never displays the sign-in page.

    Screenshot of Working message

    Explanation

    Some versions of the Virtual Delivery Agent included with Citrix appear to conflict with the Microsoft Edge WebView2 Runtime we now utilize in CONNECTION Client for the sign-in page.

    How to Avoid

    Option 1 Disable Citrix API Hooks for Microsoft Edge WebView2 Runtime

    Please refer to the following Citrix technical article, and implement the following registry changes as a troubleshooting measure:

    REG ADD HKLM\SOFTWARE\Citrix\CtxHook /v ExcludedImageNames /t REG_EXPAND_SZ /d msedgewebview2.exe /f
    REG ADD HKLM\SOFTWARE\Wow6432Node\Citrix\CtxHook /v ExcludedImageNames /t REG_EXPAND_SZ /d msedgewebview2.exe /f
    REG ADD HKLM\SOFTWARE\Wow6432Node\Citrix\CtxHook64 /v ExcludedImageNames /t REG_EXPAND_SZ /d msedgewebview2.exe /f

    Option 2 Downgrade CONNECTION Client to 11.00.01.109 or earlier

    Downgrade CONNECTION Client to 11.00.01.109 or earlier which utilizes Internet Explorer instead of Microsoft Edge and consequently never use the Microsoft Edge WebView2 Runtime.

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    • jeremyhoesly Created by Bentley Colleague jeremyhoesly
    • When: Thu, Apr 29 2021 4:18 PM
    • Jutta Eisenhauer Last revision by Bentley Colleague Jutta Eisenhauer
    • When: Wed, Aug 3 2022 6:09 AM
    • Revisions: 4
    • Comments: 0
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