The administrator or co-administrator can get the message "This user already exists. Click 'Add to account' to add to your account" while registering the user in User Management.
This situation can occur when the user is unaffiliated - in scenarios, where:
Click "Add to Account" hyperlink in the modal window to finish adding the user.
We suggest the roles of the user (account) being added to your account be reviewed to ensure the user has appropriate roles for your organization. See: Managing Roles and Available Roles
If you are unable to add the user, please contact licensing support using one of the following methods:
Unable to add users - user already exist within another ultimate
Auto Approval set-up
Managing Users
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