Problem Description

Even though successfully signed into CONNECTION Client, Subscription Entitlement Service-based products still open with Trial, No Entitlement, or Access Denied messages.

Steps to Resolve

If recent changes have been made to your login or product access settings, use the following steps to retrieve a current copy of your licenses:

1. Open CONNECTION Client.
2. Select "Sign Out" from the drop-down menu in the upper right.
   
3. Sign in again.
4. Open the Windows Start menu, and do a search for Bentley Licensing Tool.
   
5. Select Refresh Policy from the Tools menu.
   
6. Attempt to reproduce the problem.

Other Language Sources

Polski