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Licensing, Cloud and Web Services Wiki Activation Troubleshooting for SES-based Products
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    Activation Troubleshooting for SES-based Products

    Product(s): CONNECTION Client, SES-based products
    Area: Licensing - Technical

    Problem Description

    Even though successfully signed into CONNECTION Client, Subscription Entitlement Service-based products still open with Trial, No Entitlement, or Access Denied messages.

    Steps to Resolve

    If recent changes have been made to your login or product access settings, use the following steps to retrieve a current copy of your licenses:

    1. Open CONNECTION Client.
    2. Select "Sign Out" from the drop-down menu in the upper right.
      Screenshot of sign out
    3. Sign in again.
    4. Open Task Manager, and end tasks for Bentley.Licensing.Service.exe and Bentley.Connect.Client.exe in that order. As an alternative, restart the machine.
      Screenshot of Task Manager
    5. Open the Windows Start menu, and do a search for Bentley Licensing Tool.
      Screenshot of Windows Start menu search
    6. Select Refresh Policy from the Tools menu.
      Screenshot of Refresh Policy
    7. Attempt to reproduce the problem.

    See Also

    CONNECTION Client - FAQ

    Bentley Licensing Tool

    Other Language Sources

    Polski

    Deutsch

    • activation
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    • Connection Client
    • Subscription Entitlement Service
    • SES
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    • jeremyhoesly Created by Bentley Colleague jeremyhoesly
    • When: Thu, May 6 2021 4:06 PM
    • Jacek Majda Last revision by Bentley Colleague Jacek Majda
    • When: Mon, May 16 2022 5:46 AM
    • Revisions: 6
    • Comments: 0
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