In order to run an SES (Subscription Entitlement Service licensing) application, you must have a policy that specifies you have a valid entitlement for that application.
The Bentley Desktop License client maintains a local policy file that contains the Entitlement settings for products that the user has the right to run. The settings are based on the list of Entitlements that the user's organization has in the user's entitlement country, and on any settings that the organization's License administrator has configured in Entitlement Management.
When an application is started, Bentley Desktop License client determines if the user is allowed to run the application. It checks for a license by looking at the policy stored on your system.
If a license for the application is not found, the application will enter Trial mode. If you are in trial mode, realize that the system may be working as designed -
Setting the License Feature Level in the Feature Level Selector
For more info see -
Bentley Desktop License Client
You have a current version of CONNECTION Client.
You are able to log into CONNECTION Client
The Bentley License Tool recognizes that you're are logged in.
You have a current policy
Checking to make sure you are assigned to an account
Logging into https://ims.bentley.com will take you to your profile page. Under the "Job Info" section you can verify that you are linked to an account -
You can click on the edit icon to the right of your name
and see your Entitlement Country.
Checking to make sure you are entitled to run an application
Your administrator can confirm that you are set up to have access to an application via the Entitlement Management portal
How are you CONNECTED?
Entitlement Management Overview
Updating your policy
To obtain a valid entitlement, you can either request a policy online, or import a checked out license into you Bentley License Tool.
To get a policy online -
What information does Bentley need to troubleshoot further?
If the issue is not resolved after reviewing the above, Bentley will need the following to troubleshoot further -
How to collect logs