When users with valid Managed Services contract access Technical Support, they are presented with pop-up message listing phone numbers for immediate assistance in a situation where hosted services are not unavailable, in a degraded state, or performance is impacting the ability to conduct business as usual.
Please confirm whether the issue relates to a hosted (or on premise) Product covered under Managed Services contract.Note: Selecting Yes to this option will shorten the list of available products to only those applications that Bentley is hosting. If you cannot select the product you need, this means that the software is not hosted by Bentley. Please Reset the form and answer No instead allowing you to select any product.
Fill out the form following guidance below on how to complete the entries.
Please provide as detailed description of the issue as possible, including where appropriate: • steps taken • full error details • whether the same happens for other users • how many times the issue has occurred - e.g. does it happen every time or is it intermittent?
If suitable, attach a test case and/or screenshots that demonstrate the issue. Compressing, especially if multiple files is strongly recommended.
Click on Submit to Support button
Next page will confirm successful creation a of a new Service Request, please note the SR number (email address will also receive confirmation email)
*If reported issue does not relate to a product covered under your Managed Services contract, please use following SELECT wiki instead.