Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
Licensing, Cloud and Web Services
  • Welcome to Bentley Communities
  • Bentley's Communities
  • Licensing, Cloud and Web Services
  • Cancel
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki New Service Request - Managed Services users
    • Sign In
    • Eastern Europe Continuity Plan
    • Guest Accounts - Review Access
    • -Web Services
      • +CONNECT Center
      • -Subscription Services Portal
        • +Subscription Services Portal Overview
        • +User Management 2.0
        • +Entitlement Management
        • +Roles and Permissions (Role-Based Access Control or RBAC)
        • -Service Request Manager
          • What's new...
          • -Creating a new Service Request (Technical Support)
            • -New Service Request - Managed Services users
              • Cannot Log Managed Application SR
            • New Service Request - NON-SELECT users
            • Product search in Service Request Manager is limited
            • Service Request Priority Definitions
          • Creating a new Service Request (Licensing and User Administration)
          • How to update existing Service Request
          • Working with Bentley Support Emails
          • How to log an issue against Service Request Manager
          • Re-login required (session ID lost): Error NBN 431
        • +Software Downloads
        • +Subscription Analytics
        • Software Administration
        • +Virtualized Environments
        • Enterprise License Subscription (ELS) Eligibility List
      • +Bentley Cloud Services Overview
      • Account Status: ON HOLD
      • How to check the status of Bentley Cloud Services
      • We didn't recognize the email address or password you entered
    • +SES Activation
    • +CONNECTION Client
    • +CONNECT Advisor
    • +Federated Identity
    • +SELECTserver based Activation
    • +Pre-SELECTserver Based Activation
    • +Product-Specific Licensing
    • Understanding why you received a TL Invoice
    • Working from Home using Bentley Licensing
    • +Licensing Workflow
    • How to leave a Product Review
    • +Serviços ProjectWise 365
    • About Bentley Trust Licensing
    • Customer Number, Account Number, Entitlements, Users
    • How to delete Bentley account and all related data
    • Support for non-Bentley technologies utilized by Bentley products
    • Support for V8i applications after December 31st, 2021
    • +Support Homepage - Localized
    • What you need to know/request when consolidating Accounts

    New Service Request - Managed Services users

    When users with valid Managed Services contract access Technical Support, they are presented with pop-up message listing phone numbers for immediate assistance in a situation where hosted services are not unavailable, in a degraded state, or performance is impacting the ability to conduct business as usual.

    Managed Services

    Please confirm whether the issue relates to a hosted (or on premise) Product covered under Managed Services contract.
    Managed Services

    Managed Services

    Fill out the form following guidance below on how to complete the entries.

    Field What to Enter
    Priority Pick the priority from the list.  For guidance on selecting the appropriate priority click here 
    Impact Pick the value from the list that reflects how many sites or users are affected
    Product If you answered 'Yes' to the Managed Services question, only products covered under your valid Managed Services contract are available in the list*
    Version Select from the list of versions applicable to the selected Product.  If your version is not in the list choose the nearest and enter the actual version in the details
    Product Area Choose the most appropriate keyword from the list
    Product Language Select the language you use in the Product
    Subject Enter a short description of the issue (max 40 characters)
    User Tracking Number Optional field that can be used to map Bentley’s Service Request number to your own Support systems
    Details

    Please provide as detailed description of the issue as possible, including where appropriate:
     • steps taken
     • full error details
     • whether the same happens for other users
     • how many times the issue has occurred - e.g. does it happen every time or is it intermittent?

    Upload File

    If suitable, attach a test case and/or screenshots that demonstrate the issue. Compressing, especially if multiple files is strongly recommended.

    Click on Submit to Support button

    Next page will confirm successful creation a of a new Service Request, please note the SR number (email address will also receive confirmation email)
    Managed Services

    *If reported issue does not relate to a product covered under your Managed Services contract, please use following SELECT wiki instead.

    Other Language Sources:

    Polski

    Deutsch

    • SRM
    • MAS
    • Managed Services
    • Service Request Manager
    • Share
    • History
    • More
    • Cancel
    • Pavel Kolar Created by Bentley Colleague Pavel Kolar
    • When: Tue, Jun 8 2021 5:50 AM
    • Jutta Eisenhauer Last revision by Bentley Colleague Jutta Eisenhauer
    • When: Wed, Feb 22 2023 10:05 AM
    • Revisions: 17
    • Comments: 0
    Recommended
    Related
    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies