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When users with valid Managed Services contract access Technical Support, they are presented with pop-up message listing phone numbers for immediate assistance in a situation where hosted services are not unavailable, in a degraded state, or performance is impacting the ability to conduct business as usual.
Users then need to confirm whether the issue relates to a Product covered under Managed Services contract.Note: If you’re not sure whether that’s the case for this Service Request please select Yes to this question, but if you then cannot select the appropriate product in the Product list , scroll to the bottom, click Reset and answer No instead.
Please fill out the form. There is guidance below on how to complete the entries.
Please provide as detailed description of the issue as possible, including where appropriate: • steps taken • full error details • whether the same happens for other users • how many times it has happened to you - e.g. does it happen every time or is it intermittent?If suitable, please use the Upload File option to attach a test case and/or screenshots that demonstrate the issue; compressing file(s) is recommended
Click on Submit to Support button
Next page will confirm successful creation a of a new Service Request, please note the SR number (email address will also receive confirmation email)
*If reported issue does not relate to a product covered under your Managed Services contract, please use following SELECT wiki instead.