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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Disabled by Policy
    • Sign In
    • Contacting Entitlements Support (Licensing and User Management)
    • Eastern Europe Continuity Plan
    • Guest Accounts - Review Access
    • +Web Services
    • +SES Activation
    • +CONNECTION Client
    • +CONNECT Advisor
    • +Federated Identity
    • +SELECTserver based Activation
    • +Pre-SELECTserver Based Activation
    • +Product-Specific Licensing
    • Understanding why you received a TL Invoice
    • Working from Home using Bentley Licensing
    • What you need to know/request when consolidating Accounts
    • -Licensing Workflow
      • License Flowchart for Subscription Entitlement Service (SES) and legacy SELECTserver
      • -Understanding the Subscription Entitlement Service (SES) Workflow
        • Terminology
        • Fulfillment document
        • +Bentley Licensing Tool
        • +Registered User Set-up
        • SES FAQ
        • -Troubleshooting SES
          • No Entitlement
          • Account Admin roles are missing
          • Access Denied
          • Refresh Policy
          • License will expire in 7 days
          • License Limit Reached
          • CONNECTION Client not Found
          • Learn More - Application use will be limited
          • Learn More - Usage Alerting Service is Unavailable
          • Learn More – Sign in Required
          • How to collect and submit logs
          • Issue with Usage Reporting Detected Message
          • Licensing service failed with error code -1
          • Activation Troubleshooting for SES-based Products
          • Disabled by Policy
        • +Technotes
        • SELECT Open Access
        • Cloud Services Subscription (CSS)
        • non-SELECT Announcement and FAQs
      • +Licensing Announcements
      • Upgrade from Hardware lock (dongle) to CONNECT licensing
      • What you need to know/request when splitting your Account
    • How to leave a Product Review
    • +Serviços ProjectWise 365
    • About Bentley Trust Licensing
    • Customer Number, Account Number, Entitlements, Users
    • Support for non-Bentley technologies utilized by Bentley products
    • Support for V8i applications after December 31st, 2021
    • +Support Homepage - Localized

    Disabled by Policy

      Product(s): Bentley Licensing Tool

    Error or Warning Message

    "Disabled by Policy" on Product Status tab or "DisabledByPolicy" on Entitlements tab

    Screenshot of Disabled by Policy status

    Explanation

    The status usually means a local copy of the license has exceeded its 7-day lifespan. The status can also occur when outstanding usage data has not been transmitted to Bentley in several days.

    How to Avoid

    Perform the following steps to transmit any outstanding usage and retrieve a current license file:

    1. Open the Windows Start menu, and do a search for Bentley Licensing Tool.
    2. Select Send Logs Now from the Tools menu.
    3. Once finished, select Refresh Policy from the Tools menu.

    Any DisabledByPolicy status messages on the Entitlements tab should change. Note that values on the Product Status tab will not change until a product is opened again.

    Other Language Sources

    Deutsch

    • Bentley Licensing Tool
    • Subscription Entitlement Service
    • error
    • SES
    • en
    • SELECTsupport
    • Share
    • History
    • More
    • Cancel
    • Jeremy Hoesly Created by Bentley Colleague Jeremy Hoesly
    • When: Tue, Jul 20 2021 12:00 PM
    • Jutta Eisenhauer Last revision by Bentley Colleague Jutta Eisenhauer
    • When: Fri, Apr 22 2022 7:26 AM
    • Revisions: 2
    • Comments: 0
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