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Licensing, Cloud and Web Services Wiki Script Error dialog on sign in with 'Promise' is undefined error, or Connection Failure
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    • Eastern Europe Continuity Plan
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        • Bentley Licensing Tool does not recognize CONNECTION Client is signed in
        • +CONNECTION Client Fails to Sign In
        • +CONNECTION Client Installation Issues
        • CONNECTION Client Interoperability Error
        • CONNECTION Client never finishes signing in
        • CONNECTION Client says "Working"
        • CONNECTION Client - Connection Failure - 500 internal Server Error in logs file
        • Error - This account is not associated with an organization
        • Health Check failure: Unable to connect to domain https://connect-wsg20.bentley.com
        • How to enable the chromium option in CONNECTION Client
        • I receive a 'Script Error' or 'Page Expired Error' when logging onto the CONNECTION Client
        • Microsoft Edge can't read and write to its data directory
        • Performing a Fiddler trace
        • Script Error when you start the CONNECTION Client
        • Suppress the CONNECTION Client prompt
        • The Webpage Cannot Be Displayed After Sign In
        • User failed to login
        • -1 Bentley Licensing Service cannot start error
        • Bentley licensing tool running in Server Mode and need to turn off
        • Collecting Event Viewer logs
        • CONNECTION Client Recommends Update for Version Already Installed
        • CONNECTION Client update fails or causes sign in issues if user doesn't have local admin rights
        • Elevated CPU usage for the Bentley CONNECTION Client process
        • Installation canceled by user message when applying updates
        • Script Error dialog on sign in with 'Promise' is undefined error, or Connection Failure
      • +CONNECTION Client Announcements
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    Script Error dialog on sign in with 'Promise' is undefined error, or Connection Failure

    Product(s): CONNECTION Client
    Version(s): All
    Area: IMS

    Error or Warning Message

    When attempting to sign into CONNECTION Client, the following error occurs:

    Script Error
    An error has occurred in the script on this page
    Error: 'Promise' is undefined

    Screenshot of script error dialog

    Otherwise, a "Connection Failure" message displays but never completes.

     Screenshot of Connection Failure in CONNECTION Client

    Explanation

    Several Bentley servers utilize a security certificate signed by Let's Encrypt. Let's Encrypt certificates are signed by R3 which in turn is signed by ISRG Root X1 as described in the following explanation from Let's Encrypt. If ISRG Root X1 is not trusted, some of our security certificates will not be either. Following is an explanation for the transition to ISRG Root since Let's Encrypt was previously signed by a different root certificate authority.

    How to Avoid

    Have IT confirm ISRG Root X1 is listed in the Trusted Root Certification Authorities list in the Certificate snap-in for Microsoft Management Console.

    Screenshot of Trusted Root Certification Authorities

    Other Language Sources

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    • Connection Client
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    • Connection failure
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    • jeremyhoesly Created by Bentley Colleague jeremyhoesly
    • When: Wed, Aug 25 2021 1:14 PM
    • Noum K Last revision by Bentley Colleague Noum K
    • When: Fri, Jun 17 2022 5:57 AM
    • Revisions: 12
    • Comments: 0
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