Problem Description
Users receive the following error message:
Usage Alerting Service is Unavailable.
The CONNECT License Client is unable to determine the number of users currently using this application. Continued use may result in the use of a License above the limit set by your administrator.
Steps to Resolve
- Close any Bentley applications - if they're opened.
- Fully close CONNECTION Client, or
- Stop the Bentley Licensing Services:
- Open Windows Task Manager (right-click on Taskbar, or Ctrl+Shift+Esc on keyboard).
- In "Processes" tab, scroll down to "Background Processes" section.
- Find "Bentley.Licensing.Service for Windows" process, right click on it > End task.
- Find "Bentley.Connect.Client for Windows" process, right click on it > End task.
- Open CONNECTION Client - Windows Start button > type CONNECTION Client.
- If you are automatically signed in - please sign out of CONNECTION Client , then sign in again, otherwise, if you are prompted to sign in, just sign in.
In addition to the above steps, you can also refresh the Policy from the Tools menu in Bentley Licensing Tool - for details see: Refresh Policy