Unable to add users - This user already exists but their email domain isn't part of your organization. Click 'Invite to Account' to invite user to your account.

Problem

Error "User already exists but their email domain isn't part of your organization. Click 'Invite to Account' to invite user to your account." while registering the user in User Management.

Explanation

Users can only be associated to a single account. and they use their login to access the licensing associated to their account

Accounts have the ability to claim domains. This is done so new users will be properly associated with their account when they self-register (as opposed to being added to an account by an administrator) on the Bentley website.

• Generic domains cannot be claimed (@aol.com, @gmail.com , etc.

A user may fail to be added to your account if the domain of the specified email address  is claimed by a different account.

In this scenario, you can invite those users to your account by clicking 'Invite to Account' hyperlink in the modal window and finish the user registration.

If you are unable to add the user due to an error such as 'User is currently locked and invite could not be sent',  please contact licensing support using one of the following methods:

1. Call our support line and choosing option 3 followed by 1 to speak to a licensing analyst.
2. Create a service request, choose the Licensing and User Administration tile, and select User Management as the problem Area.

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