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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Elevated CPU usage for the Bentley CONNECTION Client process
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    • Contacting Entitlements Support (Licensing and User Management)
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        • Bentley Licensing Tool does not recognize CONNECTION Client is signed in
        • +CONNECTION Client Fails to Sign In
        • +CONNECTION Client Installation Issues
        • CONNECTION Client Interoperability Error
        • CONNECTION Client never finishes signing in
        • CONNECTION Client says "Working"
        • CONNECTION Client - Connection Failure - 500 internal Server Error in logs file
        • Error - This account is not associated with an organization
        • Health Check failure: Unable to connect to domain https://connect-wsg20.bentley.com
        • How to enable the chromium option in CONNECTION Client
        • I receive a 'Script Error' or 'Page Expired Error' when logging onto the CONNECTION Client
        • Microsoft Edge can't read and write to its data directory
        • Performing a Fiddler trace
        • Script Error when you start the CONNECTION Client
        • Suppress the CONNECTION Client prompt
        • The Webpage Cannot Be Displayed After Sign In
        • User failed to login
        • -1 Bentley Licensing Service cannot start error
        • Bentley licensing tool running in Server Mode and need to turn off
        • Collecting Event Viewer logs
        • CONNECTION Client Recommends Update for Version Already Installed
        • Elevated CPU usage for the Bentley CONNECTION Client process
        • Installation canceled by user message when applying updates
        • Script Error dialog on sign in with 'Promise' is undefined error, or Connection Failure
        • SES-based products hang on startup
        • CONNECTION Client Showing Trials
        • Determining IP address ranges for services used by CONNECTION Client
        • Login token expiration drifts one day upon renewal
        • User name on sign-in page is pre-populated and cannot be changed
        • Using a proxy bypass to avoid connectivity errors with internal servers
      • +CONNECTION Client Announcements
      • CONNECTION Client start up panel pops up frequently
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    Elevated CPU usage for the Bentley CONNECTION Client process

    Product(s): Bentley Licensing Tool and CONNECTION Client
    Area: Installation

    Problem Description

    A recent Windows 10 update is effecting CONNECTION Client CPU processes

    Temporary Resolution

    Uninstalling either KB5011831 or KB5013942 which is a cumulative update including KB5011831. Removal will temporarily resolve the problem while development investigates. We recommend suspending updates so Windows does not attempt to reinstall it anytime soon.

    Suspending Windows updates in Windows settings

    Please Create a service request or follow this article for updates.

    For Service Request choose the Technical Support tile, and select CONNECTION Client as the product.

    Resolution

    Update May 19th:

    If you are utilizing a third-party license manager named SofTrack, please update the Local Workstation Agent to version 7.27n as shown in the announcement from the vendor below:


    [ SOFTRACK LOCAL WORKSTATION AGENT UPDATES {LWA} ]

    * We have discovered that Microsoft's recent Windows 10 update "KB5011831" is causing some applications (both 32 and 64bit) to not fully startup and instead use high amounts of CPU time.

    We have updated the SofTrack LWA to correct this situation.

    [ AUTOMATIC LWA UPDATE - LWAUPD.EXE ]

    New version of the LWA has been uploaded to softwaremetering.com as of 8pm US Central Time May 11, 2022; If using Automatic LWA updating, new version is 7.27n, update occurs after next time a user workstation is rebooted.

    See Also

    Issue with Windows Update affecting CONNECTION Client

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    • cpu
    • cpu usage
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    • Sylvia H. Created by Bentley Colleague Sylvia H.
    • When: Thu, May 12 2022 9:20 AM
    • Brian D., User Success Support Last revision by Bentley Colleague Brian D., User Success Support
    • When: Wed, Oct 5 2022 4:04 PM
    • Revisions: 13
    • Comments: 0
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