We didn't recognize the email address or password you entered

Error Message

When attempting to sign in, the following error message appears:

We didn't recognize the email address or password you entered. Please try again.

How to Resolve

Ensure you are signing in with a correct, registered email address, and with your password. If signing in is still unsuccessful, attempt to perform the following steps as a troubleshooting measure:

• Make sure there are no typos and no leading/trailing spaces.
• Sign out from the account in a web browser, reload the page ignoring cached content (Ctrl+F5 on the keyboard) and sign in again.
• Sign out, clear the browser cache, sign in again.
• Use a different browser.
• Sign in using the Incognito/InPrivate mode in the browser.

If the error persists, please contact Bentley support by either calling us (choosing Option 2 followed by 1 for licensing support) or filing a service request and choosing "Login and Website Assistance" for the category (since you will not be able to log a service request, please ask your account administrator or a colleague for assistance).

NOTE:

Too many unsuccessful sign in attempts may lock the user account for security reasons. For more information, see: Unlocking a User Account

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