Licensing, Cloud and Web Services Wiki We didn't recognize the email address or password you entered

We didn't recognize the email address or password you entered

Error Message

When attempting to sign in, the following error message appears:

We didn't recognize the email address or password you entered. Please try again.

How to Resolve

Ensure you are signing in with a correct, registered email address, and with your password. If signing in is still unsuccessful, attempt to perform the following steps as a troubleshooting measure:

Make sure there are no typos and no leading/trailing spaces.
In a web browser reload the page ignoring cached content (Ctrl+F5 on the keyboard) and attempt to sign in again.
Clear the browser cache, sign in again.
Use a different browser.
Sign in using the Incognito/InPrivate mode in the browser.

If the error persists, please contact Bentley support by either calling us (choosing Option 2 followed by 1 for licensing support) or filing a service request and choosing "Login and Website Assistance" for the category (since you will not be able to log a service request, please ask your account administrator or a colleague for assistance).