Products using the Subscription Entitlement Service (SES) licensing system hang on startup when attempting to retrieve a license. Additionally, the Details tab on Task Manager reveals an instance of Bentley.Licensing.Service.exe running as the SYSTEM user or an administrator.
An instance of Bentley.Licensing.Service.exe running as the SYSTEM user or an administrator will intercept licensing traffic for any users on the machine which is detrimental unless running certain server-based products such as ProjectWise InterPlot Server. To address the immediate problem, either restart the computer or perform the following steps:
Determining the underlying cause is important long-term. Following are some scenarios to check.
Some server-based products such as ProjectWise InterPlot Server utilize a special server mode for licensing which uses a SYSTEM instance of Bentley.Licensing.Service.exe. To check whether Server Mode is active, perform the following steps:
If CONNECTION Client is deployed to machines via SCCM, please refer to the following silent installations instructions, specifically the bold paragraph in the Silent Installation Options section.