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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki SELECTserver Gateway License Server Revoked License [TN]
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    • +Web Services
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    • -SELECTserver based Activation
      • Understanding the (Legacy) SELECTserver Workflow
      • +Deployed SELECTserver Application Usage TechNotes and FAQs
      • Activating Against SELECTserver OnLine (a Bentley hosted server)[TN]
      • Activating Applications Using SELECTserver Based Licensing as a non-SELECT User
      • Activating Non-Licensed Trial Mode Software
      • Activation of Client Side Products and Registry Basics
      • Client Check In and Out Instructions for XM and Higher [TN]
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      • -SELECTserver TechNotes and FAQs
        • "An Error Has Occurred" when manually transmitting usage logs using a preconfigured URL
        • About SELECTserver
        • Connecting to the Bentley servers through Firewalls and Proxy Servers [FAQ]
        • Could not load type 'System.ServiceModel.Activation.HttpModule' from assembly 'System.ServiceModel...'
        • Data Update Service Warning [TN]
        • Database Maintenance
        • Database Setup Tool Configuration and Explanation [FAQ]
        • Deployed SELECTserver Database and Internet Connectivity Insight [TN]
        • Deployed SELECTserver issue with new Bentley SSL certificate
        • Deployed SELECTserver Knowledge Requirements [TN]
        • Deployed SELECTserver Technical Requirements [TN]
        • Enabling Diagnostic Logging for SELECTserver
        • Error 1068: Cannot start the Bentley SELECTserver service
        • Error 417 : in SELECTserver and GateWay logs
        • Glossary Of Licensing Terms [FAQ]
        • Group Policy Administration (ADM) files
        • How do I keep usage reports current?
        • How do I set up or prevent license checkouts?
        • How to create a new website in IIS7
        • How to create a Virtual Directory in IIS7
        • How To Install a Gateways on Vista and Windows 7, Server 2008
        • How to Install the SELECTserver application
        • HTTP Error 404.13 "The request filtering module is configured to deny a request that exceeds the request content length" when importing response file
        • HTTP Error 500.21 - Internal Server Error on SELECTserver Administrative Site
        • Import xml File on Deployed Server
        • IP Address Hosted Server
        • License and SELECTserver Administration [FAQ]
        • +License Manager
        • License Tool Command Line Options
        • Manual Installation of SQL Express (2008 - 2012)
        • Moving (relocating) the SELECTserver application to a new server.
        • Moving Your SELECTserver Database
        • +Older SELECTserver Versions
        • Opening Administration Site
        • Restricting access to a deployed SELECTserver Administration Site. Configuration example (video).
        • Running the Data Update Service and restarting IIS in order to immediately update a deployed license
        • Security [FAQ]
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        • SELECTserver 9.xx.xx.xx Upgrade Information [FAQ]
        • SELECTserver Database Backup [TN]
        • +SELECTserver Gateway
        • SELECTserver Gateway error 1053
        • SELECTserver Gateway error 1067
        • SELECTserver Gateway Explained
        • SELECTserver Gateway License Server Revoked License [TN]
        • SELECTserver Gateway Service Fails To Connect through Proxy Server [TN]
        • SELECTserver General [FAQ]
        • SELECTserver in a IPV6 Environment
        • SELECTserver Notifications
        • SELECTserver Online Technical Requirements [FAQ]
        • SelectServer V9 without connectivity and Bentley Passport
        • SELECTserver XM Database Backup [TN]
        • SQL Server 2005 Cachestore Flush Error
        • SQL Server Compatibility Mode - Internal Query Processor Error
        • The response file corresponding to the following logs is not processed.
        • The SQL transaction logs are full
        • Transmit Usage Logs - 0 Logs Found To Process [TN]
        • Trust Licensing Basics [FAQ]
        • Unlock the SQL Server SA Account
        • Usage Log Processing - ERROR with status code 15014
        • Using Active Directory Group Policy Objects to Configure Licensing for Users Centrally (video).
        • What options are available to allow the external (WAN) user to access a Locally Deployed SELECTserver?
        • What's New in the latest SELECTserver?
      • Where do I find my Activation Key?
      • Prevent unauthorized SELECTserver Activation Key based Usage
      • Stopping SELECTserver Activation Key based Usage
    • +Pre-SELECTserver Based Activation
    • +Product-Specific Licensing
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    • Working from Home using Bentley Licensing
    • What you need to know/request when consolidating Accounts
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    • Customer Number, Account Number, Entitlements, Users
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    • +Support Homepage - Localized

    SELECTserver Gateway License Server Revoked License [TN]

       
      Applies To 
       
      Product(s): Select Server Gateway
      Version(s): 08.09.XX.XX
      Environment:  N/A
      Area:  N/A
      Subarea:  N/A
      Original Author: James White, Bentley Technical Support Group
       

     

     

     

     

     

     

     

     

    Overview

    PROBLEM
     There is a current appearance of the following message among some older Bentley applications connecting to a SELECTserver Gateway.

    There are some different variations to the wording but the gist of the message remains the same that the application license has been revoked.  Here are the conditions to look for.

    1)     You are using a pre-XM application (prior to the 8.9 XM releases of Bentley products).

    2)     You are connecting that pre-XM application to a gateway directed to the Bentley HOSTED server          (selectserver.bentley.com)

    3)      The connecting Gateway is a version number of 08.09.xx.xx or prior.

    WORKAROUND

    If all of the prior conditions are met the resolution to this issue is to upgrade the SELECTserver gateway to the current release from the Bentley Download site. The current release version is 09.00.00.95. You will need to do the following.

    SOLUTION

    1)     Check the prerequisites to ensure the node will support the “new SELECTServer Gateway installation.


    Technical Requirements:
    http://communities.bentley.com/products/licensing/w/Licensing__Wiki/selectserver-technical-requirements.aspx

    *** Please note that during a full Install of SELECTserver the requirement for the.NET FRAMEWORK 4.0 would be installed if needed for you. The Gateway Service install does not check that requirement. If the .NET framework 4.0 is not installed on your node you will need to do so. A simple Google search will get you there. The following link will get you in the ballpark. ***

    Microsoft .NET FRAMWORK 4 (web Installer)

    http://www.microsoft.com/en-us/download/details.aspx?id=17851

    2)     Log on the Bentley site http://selectservices.bentley.com (You will need your previously provided username and password.) If you are not the administrator for the site please contact your local Bentley administrator who has the permissions to down load from the Bentley site.

    3)     Once you are logged in use the following search parameters

    4)     Select the SELECTserver gateway Service download that fits your particular operating system.

     

    5)     Download and save the application to a temp directory.

    Upgrade steps


    1.     Review the technical requirements for SELECTserver (09.XX.XX.XX).

    Technical Requirements:
    http://communities.bentley.com/products/licensing/w/Licensing__Wiki/selectserver-technical-requirements.aspx


    2.     Download the version to match your operating system: 32-bit or 64-bit.

    3.     Uninstall the old version first.  (very important)

    4.     DO NOT REMOVE the registry keys if asked. The 08.09.03.48 and prior version do ask this question. Leaving the keys allows the newer version to “auto configure” the application based on the retained registry information.


    5.     Run the executable for the downloaded version and follow the prompts for installation.

    See Also

    Product TechNotes and FAQs

    External Links

    Bentley Technical Support KnowledgeBase

    Bentley LEARN Server

    Comments or Corrections?

    Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

    • SelectServer XM
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    • James White Created by Bentley Colleague James White
    • When: Wed, Oct 10 2012 1:20 PM
    • Tyler Q - Bentley Last revision by Tyler Q - Bentley
    • When: Mon, Jul 29 2013 3:42 PM
    • Revisions: 5
    • Comments: 0
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