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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Connecting to the Bentley servers through Firewalls and Proxy Servers [FAQ]
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    • Eastern Europe Continuity Plan
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    • +Web Services
    • +SES Activation
    • +CONNECTION Client
    • +CONNECT Advisor
    • +Federated Identity
    • -SELECTserver based Activation
      • Understanding the (Legacy) SELECTserver Workflow
      • +Deployed SELECTserver Application Usage TechNotes and FAQs
      • Activating Against SELECTserver OnLine (a Bentley hosted server)[TN]
      • Activating Applications Using SELECTserver Based Licensing as a non-SELECT User
      • Activating Non-Licensed Trial Mode Software
      • Activation of Client Side Products and Registry Basics
      • Client Check In and Out Instructions for XM and Higher [TN]
      • Importing a Checked Out License (XML file) for XM and Higher [TN]
      • Disconnected Mode [FAQ]
      • Generating a License Debug Log
      • +License Management Tool
      • Product Activation [FAQ]
      • Product Activation Modes of Behavior
      • Renewal Process for All Licensing
      • Server does not support this Activation Key
      • Troubleshooting Product Activation for XM and Higher
      • -SELECTserver TechNotes and FAQs
        • "An Error Has Occurred" when manually transmitting usage logs using a preconfigured URL
        • About SELECTserver
        • Connecting to the Bentley servers through Firewalls and Proxy Servers [FAQ]
        • Could not load type 'System.ServiceModel.Activation.HttpModule' from assembly 'System.ServiceModel...'
        • Data Update Service Warning [TN]
        • Database Maintenance
        • Database Setup Tool Configuration and Explanation [FAQ]
        • Deployed SELECTserver Database and Internet Connectivity Insight [TN]
        • Deployed SELECTserver issue with new Bentley SSL certificate
        • Deployed SELECTserver Knowledge Requirements [TN]
        • Deployed SELECTserver Technical Requirements [TN]
        • Enabling Diagnostic Logging for SELECTserver
        • Error 1068: Cannot start the Bentley SELECTserver service
        • Error 417 : in SELECTserver and GateWay logs
        • Glossary Of Licensing Terms [FAQ]
        • Group Policy Administration (ADM) files
        • How do I keep usage reports current?
        • How do I set up or prevent license checkouts?
        • How to create a new website in IIS7
        • How to create a Virtual Directory in IIS7
        • How To Install a Gateways on Vista and Windows 7, Server 2008
        • How to Install the SELECTserver application
        • HTTP Error 404.13 "The request filtering module is configured to deny a request that exceeds the request content length" when importing response file
        • HTTP Error 500.21 - Internal Server Error on SELECTserver Administrative Site
        • Import xml File on Deployed Server
        • IP Address Hosted Server
        • License and SELECTserver Administration [FAQ]
        • +License Manager
        • License Tool Command Line Options
        • Manual Installation of SQL Express (2008 - 2012)
        • Moving (relocating) the SELECTserver application to a new server.
        • Moving Your SELECTserver Database
        • +Older SELECTserver Versions
        • Opening Administration Site
        • Restricting access to a deployed SELECTserver Administration Site. Configuration example (video).
        • Running the Data Update Service and restarting IIS in order to immediately update a deployed license
        • Security [FAQ]
        • SELECT Server 08 11 Series [CS]
        • +SELECTserver
        • SELECTserver 9 Known Issues
        • SELECTserver 9.xx.xx.xx Gateway Update Process [FAQ]
        • SELECTserver 9.xx.xx.xx Upgrade Information [FAQ]
        • SELECTserver Database Backup [TN]
        • +SELECTserver Gateway
        • SELECTserver Gateway error 1053
        • SELECTserver Gateway error 1067
        • SELECTserver Gateway Explained
        • SELECTserver Gateway License Server Revoked License [TN]
        • SELECTserver Gateway Service Fails To Connect through Proxy Server [TN]
        • SELECTserver General [FAQ]
        • SELECTserver in a IPV6 Environment
        • SELECTserver Notifications
        • SELECTserver Online Technical Requirements [FAQ]
        • SelectServer V9 without connectivity and Bentley Passport
        • SELECTserver XM Database Backup [TN]
        • SQL Server 2005 Cachestore Flush Error
        • SQL Server Compatibility Mode - Internal Query Processor Error
        • The response file corresponding to the following logs is not processed.
        • The SQL transaction logs are full
        • Transmit Usage Logs - 0 Logs Found To Process [TN]
        • Trust Licensing Basics [FAQ]
        • Unlock the SQL Server SA Account
        • Usage Log Processing - ERROR with status code 15014
        • Using Active Directory Group Policy Objects to Configure Licensing for Users Centrally (video).
        • What options are available to allow the external (WAN) user to access a Locally Deployed SELECTserver?
        • What's New in the latest SELECTserver?
      • Where do I find my Activation Key?
      • Prevent unauthorized SELECTserver Activation Key based Usage
      • Stopping SELECTserver Activation Key based Usage
    • +Pre-SELECTserver Based Activation
    • +Product-Specific Licensing
    • Understanding why you received a TL Invoice
    • Working from Home using Bentley Licensing
    • +Licensing Workflow
    • How to leave a Product Review
    • +Serviços ProjectWise 365
    • About Bentley Trust Licensing
    • Customer Number, Account Number, Entitlements, Users
    • How to delete Bentley account and all related data
    • Support for non-Bentley technologies utilized by Bentley products
    • Support for V8i applications after December 31st, 2021
    • +Support Homepage - Localized
    • What you need to know/request when consolidating Accounts

    Connecting to the Bentley servers through Firewalls and Proxy Servers [FAQ]

       
      Applies To 
       
      Product(s): SELECTserver
      Version(s): 09.01.00.xx and earlier
      Environment:  N/A
      Area:  N/A
      Subarea:  N/A
      Original Author: James White, Bentley Technical Support Group
       

    Many sites implement firewalls and proxy servers for security reasons. It is more apparent than ever for the internal support teams to provide a secure and safe working environment for their users and perspective companies. This does not present a problem for communicating with the Bentley back end server. It just requires a little planning and configuration.  The tool for managing this information is the License Management Tool (LMT). All applications developed since the release of the “XM” product line have a License Management Tool (LMT). Legacy applications (prior to the release of the XM product line) do not have this tool but they connect to a SELECTserver Gateway for their licensing and the Gateway does have its own LMT so this article universally covers the Bentley product line.

    The usual question is this one.

    What Bentley (DNS) domains does my deployed SELECTserver need to have access to?

    The following are the domains that access if required to:

    buddi.bentley.com
    selectserver.bentley.com
    (for SELECTserver Gateway only)
    appsnet.bentley.com
    (for SELECTserver 08.11.xx.xxx or earlier)
    ssla.bentley.com

    The recent addition is the “ssla.bentley.com” (can be redirected to ssla.cloudapp.net) site which now is the update site for usage logs delivery automatically and manually for all SELECTserver applications.

    What Bentley (DNS) domains are required to access the hosted SELECTserver?

    selectserver.bentley.com
    ims.bentley.com (for access to the SELECTserver administration site only)

    Previously, SELECTserver supported a static IP address of 191.237.154.77, but that address is now obsolete. Bentley cannot support static IP address for selectserver.bentley.com.

    FIREWALLS

       Firewalls vary from site to site and are managed by your internal support team. It is not prudent to attempt to list all of the possible firewall developers and provided explicit details on their configurations. The rule of thumb is to have your internal support team make exceptions to the listed sites if there is a communication issue to the Bentley backend servers.

    PROXY SERVERS

       The LMT has a section for proxy configurations that can be brought into the mix if necessary. The location of the tool varies by Bentley application but is always available. For the sake of this conversation I will use the LMT associated with the gateway as the example. It is available from the START menu ALL PROGRAMS > BENTLEY > SELECTServer > Bentley License Management Tool.

     

    Once the tool is open from the menu at the top select TOOLS >OPTIONS

    Then select the Proxy Configuration tab. The proxy information specific to your site can be entered here.

    The LMT does not decide how your proxy functions. We are just providing parameters to allow the application to function within and through your network topology and environment. If there is some internal issue that still does not allow the application to function through the environment you can also create PROXY EXCEPTIONS for the Bentley sites defined about. They are all necessary for proper communication and maintenance of the SELECTServer application.

    See Also

    Product TechNotes and FAQs

    Licensing TechNotes and FAQs 

    External Links

    Bentley Technical Support KnowledgeBase

    Bentley LEARN Server

    SELECTservices page on Bentley website

    TechNotes and FAQ archive

    Other Language sources:

    Français

    Deutsch

    Comments or Corrections?

    Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

    • firewall
    • SelectServer XM
    • proxy
    • SELECTserver Gateway
    • SELECT Server XM
    • SELECTserver
    • SELECT Server Gateway
    • licensing
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    • James White Created by Bentley Colleague James White
    • When: Thu, Dec 27 2012 4:19 PM
    • Jacek Majda Last revision by Bentley Colleague Jacek Majda
    • When: Tue, Jan 17 2023 5:49 AM
    • Revisions: 28
    • Comments: 0
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