Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
Licensing, Cloud and Web Services
  • Welcome to Bentley Communities
  • Bentley's Communities
  • Licensing, Cloud and Web Services
  • More
  • Cancel
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki DISCONNECTED MODE EXPLAINED [FAQ]
    • Sign in
    • Eastern Europe Continuity Plan
    • Guest Accounts - Review Access
    • +Web Services
    • +SES Activation
    • +CONNECTION Client
    • +CONNECT Advisor
    • +Federated Identity
    • -SELECTserver based Activation
      • Understanding the (Legacy) SELECTserver Workflow
      • -Deployed SELECTserver Application Usage TechNotes and FAQs
        • Activating Against a Locally Deployed SELECTserver [TN]
        • Admin Check In and Out Instructions for XM and Higher [TN]
        • Bentley CONNECT SELECTservices (Formerly SELECTserver) Quick Start Guide
        • Can I restrict license usage to checkouts only?
        • Custom Activation Groups
        • Deployed SELECTserver Manual License Update
        • DISCONNECTED MODE EXPLAINED [FAQ]
        • How do I use the Product Usage Report?
        • License Behavior [FAQ]
        • Process Response File (Confirmation File
        • Strategies for limiting usage
        • Term Licensing and Application Usage FAQs
        • Viewing And Checking In Licenses Using The Site Administration Page [TN]
      • Activating Against SELECTserver OnLine (a Bentley hosted server)[TN]
      • Activating Applications Using SELECTserver Based Licensing as a non-SELECT User
      • Activating Non-Licensed Trial Mode Software
      • Activation of Client Side Products and Registry Basics
      • Client Check In and Out Instructions for XM and Higher [TN]
      • Importing a Checked Out License (XML file) for XM and Higher [TN]
      • Disconnected Mode [FAQ]
      • Generating a License Debug Log
      • +License Management Tool
      • Product Activation [FAQ]
      • Product Activation Modes of Behavior
      • Renewal Process for All Licensing
      • Server does not support this Activation Key
      • Troubleshooting Product Activation for XM and Higher
      • +SELECTserver TechNotes and FAQs
      • Where do I find my Activation Key?
      • Stopping SELECTserver Activation Key based Usage
    • +Pre-SELECTserver Based Activation
    • +Product-Specific Licensing
    • Understanding why you received a TL Invoice
    • Working from Home using Bentley Licensing
    • +Licensing Workflow
    • How to leave a Product Review
    • +Serviços ProjectWise 365
    • About Bentley Trust Licensing
    • How to delete Bentley account and all related data
    • Support for non-Bentley technologies utilized by Bentley products
    • Support for V8i SELECTseries 10 applications after December 31st, 2021
    • +Support Homepage - Localized
    • What you need to know/request when consolidating Accounts

    DISCONNECTED MODE EXPLAINED [FAQ]

       
      Applies To 
       
      Product(s): SELECTserver
      Version(s): All
      Environment:  N/A
      Area:  N/A
      Subarea:  N/A
      Original Author: Bentley Technical Support Group
       

     

     

     

     

     

     

     

     

    DISCONNECTED MODE EXPLAINED [FAQ] 

    In general we need to have a better understanding of the term Disconnected Mode. The SELECTserver application and clients function on a series of “connections” for verification, authentication and updates. For the most part these connections are not constant. The best way to think of it is as a short communication burst which updates a status. Before I go any further I’d like to come to an understanding of some terms I will use going forward.

    HOSTED :        A SELECTServer being maintained and managed by Bentley System on the Bentley
    domain. Bentley is responsible for the application prerequisites being in place and for general server maintenance.

    DEPLOYED:     A SELECTserver installed locally by the user.  The user is responsible for ensuring that the application prerequisites are in place and for general server and application general maintenance.

    Activation:     A client communicating with its specific server and updating a registry entry. This marks the timeframe (24 hours) before the client will again attempt to “activate”.

     TRUST Licensing:        The ability of the SELECTserver application to TRUST the client to function fully without a constant connection “physical” connection

    SELECTserver has two connection points.

    Server to Server:         In DEPLOYED configurations. (Your server talking to the Bentley server)
    Client to Server:          Any Bentley application communication with its specific SELECTserver

    Now let's discuss where you will see the Disconnected messages.

    SERVER

    The Deployed SELECTserver XM (SSXM) attempts to update to the Bentley server on a daily basis. The message is a warning that the communication did not take place. By design the application will try only once within a 24 hour period. It runs at the designated time configured on the Administration Site page under ADMINISTRATION > Server Settings > Windows Services. The default time is 00:00 midnight. A failure to connect for any reason will display the warning. A single “miss” in that communication results in the disconnected mode with 29 days left and decreases that number for any consecutive days the client fails to connect with its server. There is no loss of functionality while in Disconnected Mode. A single connection after any number of failures resets the application to the normal 30 day defined as “Activated”.  I only become concerned about this Disconnected Mode issue if I see it consistently over a 5 to 7 day period. This would have to be a problem for 30 days straight for you to exhibit a SSXM problem. If you are seeing this everyday you are not connecting and your configurations need to be examined.

    Client

    All clients attempts to activate to their specific server HOSTED or DEPLOYED on a daily basis. The message is a warning that the communication did not take place. By design the application will try only once within a 24 hour period. A failure to connect for any reason will display the warning. A single “miss” in that communication results in the disconnected mode with 29 days left and decreases that number for any consecutive days the client fails to connect with its server. There is no loss of functionality while in Disconnected Mode. A single connection after any number of failures resets the application to the normal 30 day defined as “Activated”.  I only become concerned about this Disconnected Mode issue if I see it consistently over a 5 to 7 day period. This would have to be a problem for 30 days straight for you to exhibit a SSXM problem.

    In general a Disconnected Mode message is not a need for alarm. We are discussing computer communications and as much as we’d all like a guarantee when it comes to computers there are none. Most of the time my browser will get me to the Google website but sometimes it doesn’t for a myriad of possible reason. The SELECTserver application is designed to be able to withstand short term interruptions due to physical connection, network inconsistencies or something just plain being broken through the advent of TRUST Licensing. The implementation of TRUST licensing is through the Disconnected Mode capabilities. So now it’s time for the short straight answer.

    Disconnected Mode means that for some reason the client was unable to connect to the server. A single day was removed from the 30 day TRUST Licensing pool and the client will continue to function normally.

    Here are the main points that need to be highlighted from this document.

    • In Disconnected Mode the application is fully functional
    • The application attempts to update once (and only once) every 24 hours. The status of that connection is not relevant to the attempted. Only the status is updated. The part that attempts to updates goes back to “sleep” until the next 24 hour period is reached
    • Any made connection resets the Activation counter to 30 days
    • Being in Disconnected Mode for more than 30 days will limit the applications functionality.
    • If you are seeing a Disconnected Mode message for 5 – 7 consecutive days Bentley Technical Support should be contacted to review the status.


    Other Language Sources

    Deutsch

    • SelectServer XM
    • SELECTserver Gateway
    • SELECTserver SELECTsupport
    • SELECT Server
    • SELECT Server XM
    • SELECTserver
    • SELECT Server Gateway
    • SELECTsupport
    • licensing
    • Share
    • History
    • More
    • Cancel
    • James White Created by Bentley Colleague James White
    • When: Thu, Jan 3 2013 4:39 PM
    • Jutta Eisenhauer Last revision by Bentley Colleague Jutta Eisenhauer
    • When: Wed, Feb 21 2018 8:10 AM
    • Revisions: 7
    • Comments: 0
    Recommended
    Related
    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2022 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies