Product(s): Service Request Manager Area: Access Error or Warning Message When attempting to log a Service Request (SR) in the Service Request Manager , the following error message appears: Re-login required (session ID lost): Error…

Access Service Request Manager as described here . Below describes how to log a new licensing and user administration related Service Request using Licensing and User Administration tile; other categories/forms follow the same design, sharing many fields…

Problem Cannot Log Managed Service Request under Application - Product not Found Explanation When raising service request you selected "Yes" in the following option, which reduced the option of available applications only to those you have in your…

Access Service Request Manager as described here . Below describes how to log a new technical, product-related Service Request using Technical Support tile; other categories/forms follow the same design, sharing many fields or options. Please note that…

NON-SELECT users are presented with a simplified submission form: Please fill out the form. There is guidance below on how to complete the entries. Field What to Enter Licensing or Activation related issue Please check this box if…

Access the CONNECT Center via https://connect.bentley.com/ and Sign In to access all your Bentley Services. Scroll down to My Services section; My Service Requests tile redirects you to Service Request Manager; direct URL is https://apps.bentley.com…

This support solution explains how to ensure that email responses from service requests are routed properly to support teams. Background Bentley support teams often correspond with end-users via email from either support@bentley.com for product support…