Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
Licensing, Cloud and Web Services
  • Welcome to Bentley Communities
  • Bentley's Communities
  • Licensing, Cloud and Web Services
  • Cancel
Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Licensing, Activation, Cloud, and Web Services Support Solutions
    • Sign In
    • All tags
    • User Management
    • Account Cleanup
    • accountadministrator
    • add admin
    • add users
    • adding users
    • Administration
    • auto approval
    • bulk operations
    • Bulk update
    • changelog
    • changing user name
    • connect
    • Connect Center
    • Delete
    • Domain
    • domain is pending ownership
    • en
    • error
    • how-to
    • IMS
    • managing users
    • Profile
    • Security
    • SELECTsupport
    • um
    • How do I find my Administrator?

      Flavio Normandia
      Flavio Normandia
      What is the purpose of this Information? Some users may not be aware who is assigned as their Account Administrator. The Account Administrator is responsible for adding roles and granting permissions for each user. You may not be able to proceed or…
      • 10 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Roles

      Maureen Madden - Bentley
      Maureen Madden - Bentley
      What is the purpose of this information? Roles are assigned by the Account Administrator or the Co-Administrator to provide each Registered User with specific access to Services. Below is a list of certain Administrative roles within User Management…
      • 10 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Announcements

      Sylvia H.
      Sylvia H.
      Bentley Cloud Services Outage History 11 October 2022 - We are aware of continued, intermittent outages with IMS. Bentley is actively working with our services provider to improve reliability of IMS services. Users who were logged in running CONNECTION…
      • 11 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Unable to add users - Email Domain is Pending Ownership

      Jacek Majda
      Jacek Majda
      Problem Error "Unable to add user as email domain is pending ownership by your organization" while registering the user in User Management. Explanation Accounts have the ability to claim domains . This is done so new users will be properly associated…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Changing/Adding Account Admin

      Sylvia H.
      Sylvia H.
      Deciding between co-Administrator and Main Administrator Role - Differences between Main Administrator and a co-Administrator - Only a Main Administrator can Add or modify email domains related to your organization (claim ownership & Auto-Approve…
      • 3 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Bulk Operations 2.0

      Sylvia H.
      Sylvia H.
      What is the purpose of this information? Bulk operations have undergone development changes and this document has been created to align with those changes. Bulk operations can be used to Add, Delete, Edit, or Export user information, roles, and groups…
      • 3 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Managing Groups

      Sylvia H.
      Sylvia H.
      Add a new Group Assign Groups Manage Groups Delete Groups Add a new Group 1. On the User Management screen, click the Groups tab and then click the blue Add Group button in the upper right corner. 2. Complete the fields and click the Save…
      • 3 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Managing Users

      Sylvia H.
      Sylvia H.
      Table of Contents Accessing User Management Add Users User Approvals Lock and Unlock Users Delete Users Export User List Resetting Passwords Accessing User Management To access User Management, perform the following steps: …
      • 3 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • What's New in Bentley's IMS and User Management?

      Sibi Thomas
      Sibi Thomas
      Week of July 8th, 2023 Improved UI-Data passed through bulk Operations will not allow duplicate groups to be created. Improved UI-Data passed through bulk Operations will allow User Group or Allocation Groups to be converted to Entitlement Group…
      • 1 month ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Unable to add users - user already exist within another ultimate

      Jacek Majda
      Jacek Majda
      Problem Error "User with that email already exists" while registering the user in User Management. Solution A user may fail to be added if they have previously registered. This is quite common. If the user you are attempting to register is already…
      • 3 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • How to update your Bentley profile information

      Sylvia H.
      Sylvia H.
      Product(s): User Management portal Version(s): 10.00. Area: How to update your Bentley profile email address Problem How to update my Bentley profile information, as my name, last name, email address. NOTE FOR FEDERATED ACCOUNTS…
      • 3 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Last Login Date

      Brian D., User Success Support
      Brian D., User Success Support
      Last Login Date is not updating to Current Date - More information to follow “last login date” represents the last time the user typed their password – or “really logged in.” Additionaionally, The Last Login Date is in Greenwich Mean Time (GMT…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • "This user already exists. Click 'Add to account' to add to your account." message when adding a user

      Brian D., User Success Support
      Brian D., User Success Support
      Product(s): User Management Area: Adding Users Problem Administrator or Co-Administrator can get the message "This user already exists. Click 'Add to account' to add to your account" while registering the user in User Management…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Difference between fulfillment contacts and administrators

      Sylvia H.
      Sylvia H.
      Product(s): User Management Area: Roles This article explains the capabilities of both fulfillment contacts and administrators. Capabilities of fulfillment contacts Anyone designated as a fulfillment contact receives any…
      • 3 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • User Management 2.0

      Flavio Normandia
      Flavio Normandia
      Bentley has recently made significant technology investments in order to provide you with more advanced identity and access management capabilities within your Bentley applications and services. These enhancements were enabled on Saturday, August 22,…
      • 11 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Unlocking a User Account

      Sylvia H.
      Sylvia H.
      Overview The Identity Management System (IMS) used for authentication of Bentley logins will lock a user account for security reasons, for example after too many password attempts, or if the user account was earlier unaffiliated from a company account…
      • 3 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Account Cleanup

      Tamicca Sellars
      Tamicca Sellars
      How to use the Account Cleanup Tool 1. From the CONNECT Center > Subscription Services Portal click the User Management tile. 2. From the User Management home screen click on Account Cleanup. 3. The Account Cleanup tool will open to the Welcome…
      • over 3 years ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Add Users

      Jeremy Hoesly
      Jeremy Hoesly
      Product(s): User Management Version(s): N\A Environment: N\A Area: Navigation Subarea: N\A If you are an Account Administrator or Co-Administrator you can add users within User Management using…
      • over 3 years ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Changing user(s) Entitlement Country

      Brian D., User Success Support
      Brian D., User Success Support
      NOTE: If your organization is federated with Bentley IMS, users' entitlement country may be determined by the country attribute as sent from your identity provider during IMS authentication. If the user's federation token presents a country attribute…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Remove Users

      Marc Blancher
      Marc Blancher
      Product(s): User Management Version(s): N\A Environment: N\A Area: Navigation Subarea: N\A How to Remove Users (33561 False) If you are an Account Administrator or Co-Administrator you…
      • over 3 years ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Auto Approval set-up

      Sylvia H.
      Sylvia H.
      What is the purpose of this information? If you are an Account Administrator, you can automatically approve requests for users to be added to the Organization which will make them Registered Users. *Please note: As an added layer of security, as an…
      • 3 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Unable to change user permissions for some users in your account.

      Jutta Eisenhauer
      Jutta Eisenhauer
      This is a normal behavior if a user belongs to an organization. The action to remove permissions (Roles) or delete a site administrator can only be made by submitting a request to Bentley. This is in place to prevent any critical user from being removed…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • View related content throughout Licensing, Cloud and Web Services
    • More
    • Cancel
    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies