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Licensing, Cloud and Web Services
Licensing, Cloud and Web Services Wiki Licensing, Activation, Cloud, and Web Services Support Solutions
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    • SELECTserver
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    • Subscription Entitlement Service
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    • License will expire in 7 days

      Jacek Majda
      Jacek Majda
      Problem The Bentley Licensing Tool will show, on the Entitlements tab, that the access to the product entitlement will expire in 7 days, even though the user is logged in to the CONNECTION Client and the contract term ends much later. Solution …
      • over 2 years ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • CONNECTION Client never finishes signing in

      Jacek Majda
      Jacek Majda
      Product(s): CONNECTION Client Version(s): 10.00.14.xx and newer Area: Installation Subarea: N/A Problem After entering credentials, CONNECTION Client displays an animation as it attempts to sign in, but…
      • over 2 years ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Response File larger than 7.93 MB - Error 404

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): SELECTserver Version(s): N\A Environment: N\A Area: N/A Subarea: N\A Problem When trying to read a response file larger than 7.93 MB on the Deployed Server, the following message…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Hosted server Administration page - Access for administrators only

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): SELECTserver Version(s): N\A Environment: N\A Area: N/A Subarea: N\A Problem There is no access to the Hosted server Administration page. Solution As of April 30, 2021, the…
      • over 2 years ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • How to start the Deployed SELECTserver and SELECTserver Gateway service via Windows Services

      Sarah McCann
      Sarah McCann
      Product(s): SELECTserver Version(s): N\A Environment: N\A Area: N/A Subarea: N\A Problem The SELECTserver and/or SELECTserver Gateway are not started. How can I start the service using…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Deployed SELECTserver Logs

      Jacek Majda
      Jacek Majda
      Product(s): SELECTserver Version(s): N\A Environment: N\A Area: N/A Subarea: N\A Problem The log files of the Deployed Licensing Server (Deployed SELECTserver) are required by Technical Support…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • How do I use the Product Usage Report?

      Sylvia H.
      Sylvia H.
      Product(s): Bentley Cloud Services Version(s): N/A Environment: N/A Area: Other Subarea: N/A The following support solution provides instructions for accessing and using the Product Usage Report…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • What is the Recommendation Engine, and why is it not activated?

      Jacek Majda
      Jacek Majda
      Product(s): Recommendation Engine Version(s): N/A Environment: N/A Area: N/A Subarea: N/A Problem Description When viewing the Activation Status tab in the License Management Tool, a listing…
      • over 2 years ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Subscription Services Portal Overview

      Flavio Normandia
      Flavio Normandia
      Product(s): Bentley Cloud Services Version(s): N\A Environment: N\A Area: Subscription Services Portal Subarea: N\A Overview: The Subscription Services Portal has been designed to support the…
      • 10 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • ProjectWise Projects Overview

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): Bentley Cloud Services Version(s): N\A Environment: N\A Area: Projects Subarea: N\A Overview: The ProjectWise Portal provides access to all of the available Services associated…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Assign Project to Workset

      Jutta Eisenhauer
      Jutta Eisenhauer
      Product(s): Bentley Cloud Services Version(s): N\A Environment: N\A Area: Projects Subarea: N\A Overview: The Assign Project to WorkSet functionality is used to associate a CONNECTED Project…
      • over 1 year ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
    • Register a Project

      Flavio Normandia
      Flavio Normandia
      Product(s): Bentley Cloud Services Version(s): N\A Environment: N\A Area: Projects Subarea: N\A Overview: Organizations can enable CONNECT Users to register and collaborate on ProjectWise…
      • 10 months ago
      • Licensing, Cloud and Web Services
      • Licensing, Cloud and Web Services Wiki
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