Hi All,
I have downloaded and installed the new Bentley Navigator CONNECT edition v05.04.01.14 and am now having trouble connecting.I receive the following message "Could not connect to server. Check your network connection.".
I have followed all the steps outlined in this thread for the Bentley Connection Client: --> communities.bentley.com/.../110521
The following is the contents of C:\Users\%username%\AppData\Local\Bentley\Logs\NavigatorNet.log (emphasis mine)
09-09-15 07:24:27.683 [1] DEBUG - EntryPoint - Checking command line for i-model09-09-15 07:24:29.742 [1] INFO - ProductUpdate - Searching for Navigator product updates, where product id = 165409-09-15 07:24:29.742 [1] INFO - ProductUpdate - Searching for Navigator product updates, where product id = 165409-09-15 07:24:29.742 [1] DEBUG - ProductUpdate - Version to use for update check from running exe: 05.04.02.1409-09-15 07:24:29.742 [1] DEBUG - ProductUpdate - Version to use for update check from running exe: 05.04.02.1409-09-15 07:24:29.774 [1] DEBUG - ProductUpdate - ConfigurationManager.AppSettings[BUDDI_REGION_CODE]: 10209-09-15 07:24:29.774 [1] DEBUG - ProductUpdate - ConfigurationManager.AppSettings[BUDDI_REGION_CODE]: 10209-09-15 07:24:29.852 [1] DEBUG - Licensing - LicenseClient IsConfigured for version:05.04.02.14, productId:1654 returned True09-09-15 07:24:29.852 [1] DEBUG - Licensing - LicenseClient IsFeatureUsageEnabled returned True09-09-15 07:24:29.852 [1] DEBUG - Licensing - LicenseClient HasAttemptedServerContact for productId:1654 returned False09-09-15 07:24:29.992 [8] DEBUG - ProductUpdate - Exception during update check.Exception message: There was no endpoint listening at connect-update.bentley.com/updateservice.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.Inner exception message: The remote server returned an error: (407) Proxy Authentication Required.
09-09-15 07:24:29.992 [8] DEBUG - ProductUpdate - Exception during update check.Exception message: There was no endpoint listening at connect-update.bentley.com/updateservice.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.Inner exception message: The remote server returned an error: (407) Proxy Authentication Required.
09-09-15 07:24:30.016 [8] DEBUG - ProductUpdate - Stopping check thread after UpdateErrorOccured event09-09-15 07:24:30.016 [8] DEBUG - ProductUpdate - Stopping check thread after UpdateErrorOccured event
The correct proxy information has been entered in the license management tool.
Can anyone assist me with this? I am hoping that we can test Bentley Navigator in the field within the next few weeks.
Thanks
Regards,
Tamicca SellarsMicroStation Product Manager
One more question, are you able to Sign in to Personal Portal https://connect.bentley.com/ from this remote machine?