Uninstall Bentley Connection Client impossible?

Question

Hi, 
 I recently installed Bentley View v8i, so that i could view some customer files. To do this I signed up for a Bentley account as I don't have any Bentley products or subscriptions (nor do i need any). However after installation i now have an extremely invasive pop up every time i restart my machine, asking me to sign into Bentley Connection Client. I want to uninstall this as I don't need it, yet every time i try it fails. Reading the forums seems to suggest I should sign in, but I don't have access, and am being told to contact my administrator (which as I said above, I don't have as I don't have any software). Can anybody help me as to how to uninstall this stuff? I'm a bit flummoxed and a bit concerned that i cant get rid of it. I have looked through the forums but can't find anything to help me, so apologies if this has already been asked and answered - please feel free to point me to that if so. If the answer is to just uninstall everything from Bentley, then please advise, I am coming round to the idea that would work for me. 
 J

Tamicca Sellars · Accepted Answer

Hello James, 
 To add to Glenn I recommend that you install the latest version of the CONNECTION Client: https://store.bentley.com/en/products/iware/1000CC--CONNECTION-client 
 That version will allow you to sign in to the CONNECTION Client.

Jeremy Hoesly · Answer

James Austin said: Can anybody help me as to how to uninstall this stuff? I'm a bit flummoxed and a bit concerned that i cant get rid of it. 
 I confirmed in a test environment that CONNECTION Client can uninstall under normal circumstances. Please execute the following command from an Administrator Command Prompt to uninstall the version of CONNECTION Client included with Bentley View: 
 MsiExec.exe /x {D03E0EB3-5E30-3271-A152-7B736DD0E711} /lv "%UserProfile%\Desktop\CC_Uninstall.log" 
 The command will generate a log file on your desktop to record the process in case it fails. If the uninstall process fails, please submit the CC_Uninstall.log file to me for further analysis. Because the log reveals the profile name of the current user, I recommend submitting it via our Secure File Upload page and notifying me once it is submitted. 
 Please note that Bentley View requires the CONNECTION Client to function. If you still intend to use Bentley View, I recommend installing the latest version mentioned by Tamicca. The version of CONNECTION Client included with Bentley View predates some important security changes, hence why it cannot sign in. Newer versions have addressed this.

Ken Schneider · Answer

I have uninstalled it successfully, however, it will re-install itself the next day. I'd like to know if this is a function of the large organization that I work for or if the re-install is initiated by Bentley. These are the files I uninstall: 
 1. CONNECT Advisor V8i 
 Then 
 2. CONNECTION Client (Sometimes it requires a re-boot to uninstall) 
 I'd love to know if others have success uninstalling and, if you're successful, if it re-installs the next day. FYI, It used to reinstall in a 2-4 week timeframe. 
 I really don't understand that this is a REQUIRED piece of software. We are paid customers and host ALL of our drawings on ProjectWise. We pay so much money to Bentley that we should have the ability to not use it. This is just like a pop-up on one of those sketchy websites you shouldn't be visiting. Annoying as heck and completely useless to us.

Uninstall Bentley Connection Client impossible?

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