I am unable to install the Connection Client or any app that includes the Connection Client. It is producing error 0x80070643. Attached are the installation logs.
Hello,
Please try to upload the logs again because they're not attached.
Regards,
Tamicca SellarsMicroStation Product Manager
CONNECTION_Client_20190308075654.zip
[2D50:2130][2019-03-08T07:56:53]i001: Burn v3.10.3.3007, Windows v10.0 (Build 17134: Service Pack 0), path: C:\ProgramData\Package Cache\{53134144-1007-488c-aa1b-bff78f709d69}\Setup_CONNECTIONClientx64_10.00.10.013.exe [2D50:2130][2019-03-08T07:56:53]i000: Initializing numeric variable 'IsDesktopShortcutAvailable' to value '1' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'BeBundleProductName' to value 'CONNECTION Client' [2D50:2130][2019-03-08T07:56:53]i000: Initializing numeric variable 'BeARPDisableModify' to value '1' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'PostInstallLaunchApplication' to value '[InstallDirectory]\Bentley.Connect.Client.exe' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'BeWarningOnUninstall' to value 'Removing CONNECTION Client may result in CONNECT Edition product capabilities from working correctly. If the CONNECTION Client is running, it will be shut down.' [2D50:2130][2019-03-08T07:56:53]i000: Initializing numeric variable 'BeCheckUpdateIsEnabled' to value '1' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'InstallDirectory' to value '[CommonFiles64Folder]Bentley Shared\[BeBundleProductName]\' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'LayoutSavePropertyList' to value 'InstallDirectory;InstallDesktopShortcut' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'AddedPackageAvailablePropertyList' to value 'InstallDirectory' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'BentleyClientPackage_DiskSpaceCheckPath' to value '[InstallDirectory]' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'BeMultiLanguages' to value 'en,cs,de,es,fi,fr,it,ja,ko,nl,pl,pt-br,ru,tr,zh-cn,zh-tw' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'BeMultilingualRegistryKey' to value 'SOFTWARE\Bentley\Installed_Products\{FA95DCB2-7F5F-4B5C-AD0B-5E8B7E87A557}\Languages' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'BeSelectedLanguage' to value '' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'BeBundleCulture' to value '' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'StandardPropertyList' to value 'AdminToolsFolder;AppDataFolder;CommonAppDataFolder;CommonFilesFolder;CommonFiles64Folder;CommonFiles6432Folder;ComputerName;Date;DesktopFolder;FavoritesFolder;FontsFolder;LocalAppDataFolder;LogonUser;MyPicturesFolder;PersonalFolder;ProgramFilesFolder;ProgramFiles64Folder;ProgramFiles6432Folder;ProgramMenuFolder;StartMenuFolder;StartupFolder;SystemFolder;TempFolder;TemplateFolder;WindowsFolder;WindowsVolume;' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'LayoutDirectory' to value '[WindowsVolume]BentleyDownloads\[WixBundleName]\' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'ProductsInstalledByBundle' to value 'NoProductList' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'BeBuildType' to value 'Release' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'BeNotBuildType' to value 'Beta' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'BeBundleShortName' to value 'CONNECTIONClient' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'BeWin64Bundle' to value 'yes' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'BeIFUseInternalResolver' to value '0' [2D50:2130][2019-03-08T07:56:53]i000: Initializing string variable 'BeEulaFileName' to value 'Eula.htm' [2D50:2130][2019-03-08T07:56:53]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Package Cache\{53134144-1007-488c-aa1b-bff78f709d69}\Setup_CONNECTIONClientx64_10.00.10.013.exe" -burn.filehandle.attached=180 -burn.filehandle.self=572 /uninstall' [2D50:2130][2019-03-08T07:56:54]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ADMIN~1.CRO\AppData\Local\Temp\CONNECTION_Client_20190308075654.log' [2D50:2130][2019-03-08T07:56:54]i052: Condition 'VersionNT >= v6.1' evaluates to true. [2D50:2130][2019-03-08T07:56:54]i000: Setting string variable 'WixBundleManufacturer' to value 'Bentley Systems, Incorporated' [2D50:2130][2019-03-08T07:56:54]i000: Loading managed bootstrapper application. [2D50:2130][2019-03-08T07:56:55]i000: Creating BA thread to run asynchronously. [2D50:2590][2019-03-08T07:56:56]i000: GetInstalledLanguage (): No value is found for HKLM registry key SOFTWARE\Bentley\Installed_Products\{FA95DCB2-7F5F-4B5C-AD0B-5E8B7E87A557}\Languages\BundleCulture [2D50:2590][2019-03-08T07:56:56]i000: GetUserDefaultUILanguage (): Language Id 1033 [2D50:2590][2019-03-08T07:56:56]i000: Setting string variable 'BeBundleCulture' to value 'en' [2D50:2590][2019-03-08T07:56:56]i000: Setting TwoLetterISOLanguageName user default langauge = en, as, this is a multi-lingual package [2D50:2590][2019-03-08T07:56:56]i000: Setting Culture Info to en [2D50:2590][2019-03-08T07:56:56]i000: Setting string variable 'BeIFMainProcesCommandLineArgs' to value '' [2D50:2590][2019-03-08T07:56:56]i000: BentleyBundle Version 11.03.00.51 [2D50:2590][2019-03-08T07:56:56]i000: Setting string variable 'WixExtractedTempFolder' to value 'C:\Users\admin.crow\AppData\Local\Temp\{D773C60B-FEDC-464F-8D6D-DED0DFAD011C}\.ba' [2D50:2590][2019-03-08T07:56:56]i000: Setting string variable 'BundleCurrentPath' to value 'C:\ProgramData\Package Cache\{53134144-1007-488c-aa1b-bff78f709d69}' [2D50:2590][2019-03-08T07:56:56]i000: Setting string variable 'WixBundleLayoutDirectory' to value 'C:\ProgramData\Package Cache\{53134144-1007-488c-aa1b-bff78f709d69}\' [2D50:2590][2019-03-08T07:56:56]e000: Using Layout File : C:\Users\admin.crow\AppData\Local\Temp\{D773C60B-FEDC-464F-8D6D-DED0DFAD011C}\.ba\Setup.lyt [2D50:2590][2019-03-08T07:56:57]i000: Setting BentleyClientPackage InstallLevel to 1 [2D50:2590][2019-03-08T07:56:57]i000: Setting string variable 'BentleyClientPackage.AddLocal' to value 'DefaultFeature' [2D50:2590][2019-03-08T07:56:57]i000: Setting DotNet461Full InstallLevel to 1 [2D50:2590][2019-03-08T07:56:57]e000: LoadTestAutomationApp(): Failed to load test dll with error Object reference not set to an instance of an object. [2D50:2590][2019-03-08T07:56:57]i000: BeDesktopClientInstallerExtension - BENTLEY BOOTSTRAPPER REGISTER [2D50:2590][2019-03-08T07:56:57]i000: BeDesktopClientInstallerExtension - Setting BeBundleUIlevel=4 (Full) [2D50:2590][2019-03-08T07:56:57]i000: Setting string variable 'BeBundleUIlevel' to value '4' [2D50:2590][2019-03-08T07:56:57]i000: Setting string variable 'BeInstallTime' to value '636876286174097353' [2D50:2590][2019-03-08T07:56:57]i000: Display is set to Full [2D50:2590][2019-03-08T07:56:58]e000: Loading component /SetupPagesLib;v1.0.0.0;component/BasicInstallDirectorySelectionUserControl.xaml [2D50:2590][2019-03-08T07:56:58]e000: Loading component /SetupPagesLib;v1.0.0.0;component/UninstallVerificationUserConstrol.xaml [2D50:2590][2019-03-08T07:56:58]e000: Loading component /SetupPagesLib;v1.0.0.0;component/DeploymentImageSettingsControl.xaml [2D50:2590][2019-03-08T07:56:58]e000: Loading component /SetupPagesLib;v1.0.0.0;component/FeatureConfigUserControl.xaml [2D50:2590][2019-03-08T07:56:58]e000: Loading component /SetupPagesLib;v1.0.0.0;component/ProxySettingsUserControl.xaml [2D50:2590][2019-03-08T07:56:58]i000: Register callbak=ProxySettingsPage [2D50:2590][2019-03-08T07:56:58]i000: Display Page=ProxySettingsPage [2D50:2590][2019-03-08T07:56:58]i000: Cannot Display Page=ProxySettingsPage [2D50:2590][2019-03-08T07:56:58]e000: Loading component /SetupPagesLib;v1.0.0.0;component/ErrorUserControl.xaml [2D50:2590][2019-03-08T07:56:58]e000: Loading component /SetupPagesLib;v1.0.0.0;component/MaintenanceUserControl.xaml [2D50:2590][2019-03-08T07:56:58]e000: Loading component /SetupPagesLib;v1.0.0.0;component/RepairSelectionUserControl.xaml [2D50:2590][2019-03-08T07:56:58]e000: Loading component /SetupPagesLib;v1.0.0.0;component/AddedPackageUserControl.xaml [2D50:2590][2019-03-08T07:56:58]e000: Loading component /SetupPagesLib;v1.0.0.0;component/RunningProcessesUserControl.xaml [2D50:2130][2019-03-08T07:56:58]i100: Detect begin, 2 packages [2D50:2130][2019-03-08T07:56:58]i000: DetectBegin: e.Install=false, PlannedAction=Unknown, Setting InstallState=DetectedAbsent [2D50:2130][2019-03-08T07:56:58]i000: SetCaseIndependentVariable: Check for VaribaleName=BeEmbeddedDisplay [2D50:2130][2019-03-08T07:56:58]i000: SetCaseIndependentVariable: Check for VaribaleName=BeEmbeddedDisplay [2D50:2130][2019-03-08T07:56:58]i000: SetCaseIndependentVariable: Check for VaribaleName=BeEmbeddedDisplay [2D50:2130][2019-03-08T07:56:58]i000: SetCaseIndependentVariable: Check for VaribaleName=SkipPendingSystemRebootCheck [2D50:2130][2019-03-08T07:56:58]i000: SetCaseIndependentVariable: Check for VaribaleName=SkipPendingSystemRebootCheck [2D50:2130][2019-03-08T07:56:58]i000: SetCaseIndependentVariable: Check for VaribaleName=SkipPendingSystemRebootCheck [2D50:2130][2019-03-08T07:56:58]i000: DetectBegin: Installed State of Package DetectedAbsent [2D50:2130][2019-03-08T07:56:58]i000: Setting string variable 'NetFramework46Version' to value '461808' [2D50:2130][2019-03-08T07:56:58]i052: Condition '(NetFramework46Version >= 394271 AND VersionNT < v10.0.0.0) OR (NetFramework46Version >= 394254 AND VersionNT >= v10.0.0.0) OR (BeEmbeddedDisplay)' evaluates to true. [2D50:2130][2019-03-08T07:56:58]i101: Detected package: BentleyClientPackage, state: Absent, cached: Complete [2D50:2130][2019-03-08T07:56:58]i104: Detected package: BentleyClientPackage, feature: DefaultFeature, state: Absent [2D50:2130][2019-03-08T07:56:58]i101: Detected package: DotNet461Full, state: Present, cached: None [2D50:2130][2019-03-08T07:56:58]i000: Detect complete Start [2D50:2130][2019-03-08T07:56:58]i000: Setting string variable 'BePlannedAction' to value 'Install' [2D50:2130][2019-03-08T07:56:58]i000: BentleyClientPackage AnalyzeFeatureConditions: LaunchAction=Install [2D50:2130][2019-03-08T07:56:58]i000: BentleyClientPackage AnalyzeFeatureConditions: BeforeAction Visible=True; IsChecked=True, IsSelectionEnabled=True, IsExpanded=True [2D50:2130][2019-03-08T07:56:58]i000: BentleyClientPackage AnalyzeFeatureConditions: AfterAction Visible=True; IsChecked=True, IsSelectionEnabled=True, IsExpanded=True [2D50:2130][2019-03-08T07:56:58]i000: DotNet461Full AnalyzeFeatureConditions: LaunchAction=Install [2D50:2130][2019-03-08T07:56:58]i000: DotNet461Full AnalyzeFeatureConditions: BeforeAction Visible=False; IsChecked=True, IsSelectionEnabled=True, IsExpanded=False [2D50:2130][2019-03-08T07:56:58]i000: DotNet461Full AnalyzeFeatureConditions: AfterAction Visible=False; IsChecked=True, IsSelectionEnabled=True, IsExpanded=False [2D50:2130][2019-03-08T07:56:58]i000: Detection complete planned action: Install [2D50:2130][2019-03-08T07:56:58]i052: Condition 'Privileged OR BePlannedAction~="Layout" OR SkipPrivilegeCheck' evaluates to true. [2D50:2130][2019-03-08T07:56:58]i052: Condition 'VersionNT64' evaluates to true. [2D50:2130][2019-03-08T07:56:58]i000: SessionMutex: Creating new SessionMutex [2D50:2130][2019-03-08T07:56:58]i000: SessionMutex: Creating Mutex with Name={53134144-1007-488c-aa1b-bff78f709d69}-InstallMutex [2D50:2130][2019-03-08T07:56:58]i000: SessionMutex: Created new SessionMutex with IsMutexOwned=True [2D50:2130][2019-03-08T07:56:58]i000: Setting string variable 'BeBundleVersion' to value '[WixBundleVersion]' [2D50:2130][2019-03-08T07:56:58]i000: WixInstallBA::SilentPlan [2D50:2130][2019-03-08T07:56:58]i000: [2D50:2130][2019-03-08T07:56:58]i000: Checking ADDLOCAL and REMOVE... [2D50:2130][2019-03-08T07:56:58]i199: Detect complete, result: 0x0 [2D50:2590][2019-03-08T07:57:15]i052: Condition 'NOT BePlannedAction="Uninstall" AND NOT BePlannedAction="Repair"' evaluates to true. [2D50:2590][2019-03-08T07:57:18]i000: WixInstallBA::Plan [2D50:2590][2019-03-08T07:57:18]i000: WixInstallBA::SetupModel Plan [2D50:2590][2019-03-08T07:57:18]i000: SetupModel::Before Plan [2D50:1FA8][2019-03-08T07:57:18]i000: Before Plan Async [2D50:1FA8][2019-03-08T07:57:18]i000: SetupViewModel::Before Plan [2D50:1FA8][2019-03-08T07:57:18]i000: Is Compressed in Container yes [2D50:1FA8][2019-03-08T07:57:18]i000: FeatureNodeMachineState.Present True [2D50:1FA8][2019-03-08T07:57:18]i000: WixInstallBA::Before Plan Complete [2D50:1FA8][2019-03-08T07:57:18]i000: WixInstallBA::Engine Plan [2D50:2130][2019-03-08T07:57:18]i200: Plan begin, 2 packages, action: Install [2D50:2130][2019-03-08T07:57:18]i204: Plan 1 msi features for package: BentleyClientPackage [2D50:2130][2019-03-08T07:57:18]i000: Setting string variable 'BentleyClientPackage_DefaultFeature_IsInstalling' to value '1' [2D50:2130][2019-03-08T07:57:18]i203: Planned feature: DefaultFeature, state: Absent, default requested: Unknown, ba requested: Local, execute action: AddLocal, rollback action: Remove [2D50:2130][2019-03-08T07:57:18]i000: Setting string variable 'WixBundleRollbackLog_BentleyClientPackage' to value 'C:\Users\ADMIN~1.CRO\AppData\Local\Temp\CONNECTION_Client_20190308075654_000_BentleyClientPackage_rollback.log' [2D50:2130][2019-03-08T07:57:18]i000: Setting string variable 'WixBundleLog_BentleyClientPackage' to value 'C:\Users\ADMIN~1.CRO\AppData\Local\Temp\CONNECTION_Client_20190308075654_000_BentleyClientPackage.log' [2D50:2130][2019-03-08T07:57:18]w321: Skipping dependency registration on package with no dependency providers: DotNet461Full [2D50:2130][2019-03-08T07:57:18]i201: Planned package: BentleyClientPackage, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register [2D50:2130][2019-03-08T07:57:18]i201: Planned package: DotNet461Full, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None [2D50:2130][2019-03-08T07:57:18]i000: GetWindowsRootDriveName (): winRoot=C:\ [2D50:2130][2019-03-08T07:57:18]i000: IsPathRooted (C:\): true [2D50:2130][2019-03-08T07:57:18]i000: GetWindowsRootDriveName (): DriveInfo.Name=C:\ [2D50:2130][2019-03-08T07:57:18]i000: getUsedDriveNamesForInstall (): windowsRootDrive=C:\ [2D50:2130][2019-03-08T07:57:18]i000: getUsedDriveNamesForInstall (): windowsRootDrive=C:\, FileInfo.Length=43929344, FileName=C:\Windows\ccmcache\1f\blg6410001013en.exe [2D50:2130][2019-03-08T07:57:18]i000: getUsedDriveNamesForInstall (): Drive=C:\, DownloadSize=43929344 [2D50:2130][2019-03-08T07:57:18]i000: IsPathRooted (C:\): true [2D50:2130][2019-03-08T07:57:18]i000: GetDriveName (C:\): DriveInfo.Name=C:\ [2D50:2130][2019-03-08T07:57:18]i000: getUsedDriveNamesForInstall (): DriveName=C:\, Path=C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\ [2D50:2130][2019-03-08T07:57:18]i000: Warning : Install root drive C:\ is same as windows root drive C:\. Only C:\ will be check for available disk space. [2D50:2130][2019-03-08T07:57:18]i000: getUsedDriveNamesForInstall (): Appending DriveName=C:\, Size=133430488, NewSize=177359832 [2D50:2130][2019-03-08T07:57:18]i000: getUsedDriveNamesForInstall (): Feature already installed = Microsoft .NET Framework 4.6.1. Next [2D50:2130][2019-03-08T07:57:18]i000: checkInstallSize (): Checking for drive C:\ [2D50:2130][2019-03-08T07:57:18]i000: checkInstallSize (): Requested Drive-List contains drive C:\ [2D50:2130][2019-03-08T07:57:18]i000: validateInstallSize (): Result=True [2D50:2130][2019-03-08T07:57:18]i000: PlanComplete: Called [2D50:2130][2019-03-08T07:57:18]i000: Setting string variable 'BentleyClientPackage_RequestedState' to value '1' [2D50:2130][2019-03-08T07:57:18]i000: Setting string variable 'DotNet461Full_RequestedState' to value '1' [2D50:2130][2019-03-08T07:57:18]i000: WixInstallBA::Apply [2D50:2130][2019-03-08T07:57:18]i000: WixInstallBA::Engine Apply [2D50:2130][2019-03-08T07:57:18]i299: Plan complete, result: 0x0 [2D50:2130][2019-03-08T07:57:18]i300: Apply begin [2D50:2130][2019-03-08T07:57:18]i000: DisplayMessage (Installing CONNECTION Client) [2D50:2130][2019-03-08T07:57:18]i000: BeDesktopClientInstallerExtension - Attempting to Close CC in Application_ApplyBegin [2D50:2130][2019-03-08T07:57:18]i000: BeDesktopClientInstallerExtension - Starting CloseCC Action [2D50:2130][2019-03-08T07:57:18]i000: BeDesktopClientInstallerExtension - Finished CloseCC Action [2D50:2130][2019-03-08T07:57:18]i000: BeDesktopClientInstallerExtension - Attempting to Kill CC in Application_ApplyBegin [2D50:2130][2019-03-08T07:57:18]i000: BeDesktopClientInstallerExtension - Starting KillCC Action [2D50:2130][2019-03-08T07:57:18]i000: BeDesktopClientInstallerExtension - Finished KillCC Action [2D50:2130][2019-03-08T07:57:18]i010: Launching elevated engine process. [2D50:2130][2019-03-08T07:57:18]i011: Launched elevated engine process. [2D50:2130][2019-03-08T07:57:18]i012: Connected to elevated engine. [3244:023C][2019-03-08T07:57:18]i358: Pausing automatic updates. [3244:023C][2019-03-08T07:57:18]i359: Paused automatic updates. [3244:023C][2019-03-08T07:57:18]i360: Creating a system restore point. [3244:023C][2019-03-08T07:57:18]w363: Could not create system restore point, error: 0x800704ec. Continuing... [3244:023C][2019-03-08T07:57:18]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{53134144-1007-488c-aa1b-bff78f709d69}, options: 0x4, disable resume: No [3244:023C][2019-03-08T07:57:18]i320: Registering bundle dependency provider: {53134144-1007-488c-aa1b-bff78f709d69}, version: 10.0.10.13 [3244:023C][2019-03-08T07:57:18]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{53134144-1007-488c-aa1b-bff78f709d69}, resume: Active, restart initiated: No, disable resume: No [2D50:2130][2019-03-08T07:57:18]i000: Installation chain initiated package from [3244:2A74][2019-03-08T07:57:19]i304: Verified existing payload: BentleyClientPackage at path: C:\ProgramData\Package Cache\{575A2E64-8F42-3B76-9925-6F160E1E1BA9}v10.00.10.013\CONNECTIONClientx64.msi. [3244:023C][2019-03-08T07:57:19]i323: Registering package dependency provider: {575A2E64-8F42-3B76-9925-6F160E1E1BA9}, version: 10.00.10.013, package: BentleyClientPackage [2D50:2130][2019-03-08T07:57:19]i000: Installing BentleyClientPackage [2D50:2130][2019-03-08T07:57:19]i000: Setting string variable 'ProductsInstalledByBundle' to value 'NoProductList;bentleyclientpackage' [3244:023C][2019-03-08T07:57:19]i301: Applying execute package: BentleyClientPackage, action: Install, path: C:\ProgramData\Package Cache\{575A2E64-8F42-3B76-9925-6F160E1E1BA9}v10.00.10.013\CONNECTIONClientx64.msi, arguments: ' ALLUSERS="1" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" FROMLAUNCHSETUP="1" INSTALLDIR="C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\" CCINSTALL_DESKTOPSHORTCUTCHOICE="" PARENTINSTALL_DESKTOPSHORTCUTCHOICE="" LAUNCHINSTALLEDAPP="" BE_BUNDLE_NAME="CONNECTION Client" BE_BUNDLE_VERSION="10.0.10.13" BE_BUNDLE_UILEVEL="4" UC_CHECK_UPDATE_OPTION="" UC_CHECK_UPDATE_IS_ENABLED="1" UC_INSTALL_TIME="636876286174097353" DEFAULT_LANGUAGE="en" BUNDLE_UI_CULTURE="en" ADDLOCAL="DefaultFeature"' [3244:023C][2019-03-08T07:57:28]e000: Error 0x80070643: Failed to install MSI package. [3244:023C][2019-03-08T07:57:28]e000: Error 0x80070643: Failed to execute MSI package. [2D50:2130][2019-03-08T07:57:28]e000: Error 0x80070643: Failed to configure per-machine MSI package. [2D50:2130][2019-03-08T07:57:28]i000: Installed package BentleyClientPackage [2D50:2130][2019-03-08T07:57:28]i000: DisplayMessage (Failed to install CONNECTION Client with error code 0x80070643. Fatal error during installation) [2D50:2130][2019-03-08T07:57:28]i319: Applied execute package: BentleyClientPackage, result: 0x80070643, restart: None [2D50:2130][2019-03-08T07:57:28]e000: Error 0x80070643: Failed to execute MSI package. [2D50:2130][2019-03-08T07:57:28]i000: Installing BentleyClientPackage [3244:023C][2019-03-08T07:57:28]i318: Skipped rollback of package: BentleyClientPackage, action: Uninstall, already: Absent [2D50:2130][2019-03-08T07:57:28]i000: Installed package BentleyClientPackage [2D50:2130][2019-03-08T07:57:28]i319: Applied rollback package: BentleyClientPackage, result: 0x0, restart: None [3244:023C][2019-03-08T07:57:28]i329: Removed package dependency provider: {575A2E64-8F42-3B76-9925-6F160E1E1BA9}, package: BentleyClientPackage [2D50:2130][2019-03-08T07:57:28]i000: Installation chain finished package from [3244:023C][2019-03-08T07:57:28]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{53134144-1007-488c-aa1b-bff78f709d69}, resume: None, restart: None, disable resume: No [3244:023C][2019-03-08T07:57:28]i330: Removed bundle dependency provider: {53134144-1007-488c-aa1b-bff78f709d69} [3244:023C][2019-03-08T07:57:28]i352: Removing cached bundle: {53134144-1007-488c-aa1b-bff78f709d69}, from path: C:\ProgramData\Package Cache\{53134144-1007-488c-aa1b-bff78f709d69}\ [3244:023C][2019-03-08T07:57:28]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{53134144-1007-488c-aa1b-bff78f709d69}, resume: None, restart initiated: No, disable resume: No [2D50:2130][2019-03-08T07:57:28]i000: No application is set for launch after installation [2D50:2130][2019-03-08T07:57:28]i000: Setting string variable 'ZipPathForAllLogFiles' to value 'C:\Users\admin.crow\AppData\Local\Temp\CONNECTION_Client_20190308075654.zip' [2D50:2130][2019-03-08T07:57:28]i000: BeDesktopClientInstallerExtension - BENTLEY BOOTSTRAPPER COMPLETE [2D50:2130][2019-03-08T07:57:28]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No [2D50:2590][2019-03-08T07:57:34]e000: Cannot release Mutex with error System.ApplicationException: Object synchronization method was called from an unsynchronized block of code. at System.Threading.Mutex.ReleaseMutex() at WixInstallBA.SessionMutex.ReleaseMutex() [2D50:2130][2019-03-08T07:57:34]i500: Shutting down, exit code: 0x80070643 [2D50:2130][2019-03-08T07:57:34]i000: BeDesktopClientInstallerExtension - BENTLEY BOOTSTRAPPER SHUTDOWN HOOK [2D50:2130][2019-03-08T07:57:34]i000: BeDesktopClientInstallerExtension - Detected Display Mode: "Full" [2D50:2130][2019-03-08T07:57:34]i000: BeDesktopClientInstallerExtension - Detected Action: "Install" [2D50:2130][2019-03-08T07:57:34]i000: BeDesktopClientInstallerExtension - LaunchPostInstallApplication("C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe") [2D50:2130][2019-03-08T07:57:34]i000: BeDesktopClientInstallerExtension - Configured post install application: "C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe". [2D50:2130][2019-03-08T07:57:34]e000: BeDesktopClientInstallerExtension - "C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\Bentley.Connect.Client.exe" application configured to launch after installation, but NOT FOUND. [2D50:2130][2019-03-08T07:57:34]i410: Variable: AddedPackageAvailablePropertyList = InstallDirectory [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeARPDisableModify = 1 [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeBuildType = Release [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeBundleCulture = en [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeBundleProductName = CONNECTION Client [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeBundleShortName = CONNECTIONClient [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeBundleUIlevel = 4 [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeBundleVersion = 10.0.10.13 [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeCheckUpdateIsEnabled = 1 [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeEulaFileName = Eula.htm [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeIFMainProcesCommandLineArgs = [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeIFUseInternalResolver = 0 [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeInstallTime = 636876286174097353 [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeMultiLanguages = en,cs,de,es,fi,fr,it,ja,ko,nl,pl,pt-br,ru,tr,zh-cn,zh-tw [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeMultilingualRegistryKey = SOFTWARE\Bentley\Installed_Products\{FA95DCB2-7F5F-4B5C-AD0B-5E8B7E87A557}\Languages [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeNotBuildType = Beta [2D50:2130][2019-03-08T07:57:34]i410: Variable: BentleyClientPackage.AddLocal = DefaultFeature [2D50:2130][2019-03-08T07:57:34]i410: Variable: BentleyClientPackage_DefaultFeature_IsInstalling = 1 [2D50:2130][2019-03-08T07:57:34]i410: Variable: BentleyClientPackage_DiskSpaceCheckPath = C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\ [2D50:2130][2019-03-08T07:57:34]i410: Variable: BentleyClientPackage_RequestedState = 1 [2D50:2130][2019-03-08T07:57:34]i410: Variable: BePlannedAction = Install [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeSelectedLanguage = en [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeWarningOnUninstall = Removing CONNECTION Client may result in CONNECT Edition product capabilities from working correctly. If the CONNECTION Client is running, it will be shut down. [2D50:2130][2019-03-08T07:57:34]i410: Variable: BeWin64Bundle = yes [2D50:2130][2019-03-08T07:57:34]i410: Variable: BundleCurrentPath = C:\ProgramData\Package Cache\{53134144-1007-488c-aa1b-bff78f709d69} [2D50:2130][2019-03-08T07:57:34]i410: Variable: CommonFiles64Folder = C:\Program Files\Common Files\ [2D50:2130][2019-03-08T07:57:34]i410: Variable: DotNet461Full_RequestedState = 1 [2D50:2130][2019-03-08T07:57:34]i410: Variable: InstallDirectory = C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\ [2D50:2130][2019-03-08T07:57:34]i410: Variable: IsDesktopShortcutAvailable = 1 [2D50:2130][2019-03-08T07:57:34]i410: Variable: LayoutDirectory = C:\BentleyDownloads\CONNECTION Client\ [2D50:2130][2019-03-08T07:57:34]i410: Variable: LayoutSavePropertyList = InstallDirectory;InstallDesktopShortcut [2D50:2130][2019-03-08T07:57:34]i410: Variable: NetFramework46Version = 461808 [2D50:2130][2019-03-08T07:57:34]i410: Variable: PostInstallLaunchApplication = C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\\Bentley.Connect.Client.exe [2D50:2130][2019-03-08T07:57:34]i410: Variable: Privileged = 1 [2D50:2130][2019-03-08T07:57:34]i410: Variable: ProductsInstalledByBundle = NoProductList;bentleyclientpackage [2D50:2130][2019-03-08T07:57:34]i410: Variable: RebootPending = 0 [2D50:2130][2019-03-08T07:57:34]i410: Variable: StandardPropertyList = AdminToolsFolder;AppDataFolder;CommonAppDataFolder;CommonFilesFolder;CommonFiles64Folder;CommonFiles6432Folder;ComputerName;Date;DesktopFolder;FavoritesFolder;FontsFolder;LocalAppDataFolder;LogonUser;MyPicturesFolder;PersonalFolder;ProgramFilesFolder;ProgramFiles64Folder;ProgramFiles6432Folder;ProgramMenuFolder;StartMenuFolder;StartupFolder;SystemFolder;TempFolder;TemplateFolder;WindowsFolder;WindowsVolume; [2D50:2130][2019-03-08T07:57:34]i410: Variable: VersionNT = 10.0.0.0 [2D50:2130][2019-03-08T07:57:34]i410: Variable: VersionNT64 = 10.0.0.0 [2D50:2130][2019-03-08T07:57:34]i410: Variable: WindowsVolume = C:\ [2D50:2130][2019-03-08T07:57:34]i410: Variable: WixBundleAction = 5 [2D50:2130][2019-03-08T07:57:34]i410: Variable: WixBundleElevated = 1 [2D50:2130][2019-03-08T07:57:34]i410: Variable: WixBundleLayoutDirectory = C:\ProgramData\Package Cache\{53134144-1007-488c-aa1b-bff78f709d69}\ [2D50:2130][2019-03-08T07:57:34]i410: Variable: WixBundleLog = C:\Users\ADMIN~1.CRO\AppData\Local\Temp\CONNECTION_Client_20190308075654.log [2D50:2130][2019-03-08T07:57:34]i410: Variable: WixBundleLog_BentleyClientPackage = C:\Users\ADMIN~1.CRO\AppData\Local\Temp\CONNECTION_Client_20190308075654_000_BentleyClientPackage.log [2D50:2130][2019-03-08T07:57:34]i410: Variable: WixBundleManufacturer = Bentley Systems, Incorporated [2D50:2130][2019-03-08T07:57:34]i410: Variable: WixBundleName = CONNECTION Client [2D50:2130][2019-03-08T07:57:34]i410: Variable: WixBundleOriginalSource = C:\Windows\ccmcache\1f\blg6410001013en.exe [2D50:2130][2019-03-08T07:57:34]i410: Variable: WixBundleOriginalSourceFolder = C:\Windows\ccmcache\1f\ [2D50:2130][2019-03-08T07:57:34]i410: Variable: WixBundleProviderKey = {53134144-1007-488c-aa1b-bff78f709d69} [2D50:2130][2019-03-08T07:57:34]i410: Variable: WixBundleRollbackLog_BentleyClientPackage = C:\Users\ADMIN~1.CRO\AppData\Local\Temp\CONNECTION_Client_20190308075654_000_BentleyClientPackage_rollback.log [2D50:2130][2019-03-08T07:57:34]i410: Variable: WixBundleSourceProcessFolder = C:\ProgramData\Package Cache\{53134144-1007-488c-aa1b-bff78f709d69}\ [2D50:2130][2019-03-08T07:57:34]i410: Variable: WixBundleSourceProcessPath = C:\ProgramData\Package Cache\{53134144-1007-488c-aa1b-bff78f709d69}\Setup_CONNECTIONClientx64_10.00.10.013.exe [2D50:2130][2019-03-08T07:57:34]i410: Variable: WixBundleTag = BentleyRegistration=True;SP=0;Language=1033;Win64=True [2D50:2130][2019-03-08T07:57:34]i410: Variable: WixBundleVersion = 10.0.10.13 [2D50:2130][2019-03-08T07:57:34]i410: Variable: WixExtractedTempFolder = C:\Users\admin.crow\AppData\Local\Temp\{D773C60B-FEDC-464F-8D6D-DED0DFAD011C}\.ba [2D50:2130][2019-03-08T07:57:34]i410: Variable: ZipPathForAllLogFiles = C:\Users\admin.crow\AppData\Local\Temp\CONNECTION_Client_20190308075654.zip [2D50:2130][2019-03-08T07:57:34]i007: Exit code: 0x80070643, restarting: No
First I would recommend installing the latest version 10.00.13.17 and not the old version you're installing 10.00.10.13. You can download it from the Store
The error in the logs says:
Error 1705. A previous installation for this product is in progress. You must undo the changes made by that installation to continue. Do you want to undo those changes?
So it looks like another session is running. Check the task manager to make end any other sessions running then run the installer for the latest version.
Answer Verified By: Ryan Crow
Thank you Tamicca! Installing the latest version of the Connection Client worked.