Hi,This past weekend (Nov 16) I noticed that my home computer had issues when the Connection Client tried to log in. I assumed that the server was having issues and did not think much of it.
The people at work (because we have deadlines and are trying to get things done quickly) informed me that 1) they got messages asking them to log in, 2) they got messages saying that they were working off line, 3) Once they said, "ok", they continued getting messages every couple of minutes. 4) They also got Microsoft Windows messages that programs (Connection Client) were not working properly, 5) They got random delays--plotting multiple sheets, some would plot fine, some would take forever.
They were running Connection Client 10.00.15.12. I am running Connection Client 10.00.18.13. I had not upgraded the other people because 10.00.18.13 does NOT give a warning that you are working off line. (To reproduce, log into the Connection Client, disconnect your network cable / disable wifi, and start Microstation. No message comes up.) I reported this error in 10.00.16.10 three months ago and it is still not fixed.
The Connection Client / Licensing tool has very limited functions for the users--Log into their personal account, provide licensing access, and give warnings when off line or for a potential overage. To test these primary features, it should be a relatively simple procedure. If so, why does it not work? Why are there so many regressions? Which version should I be using? How much testing do I need to do before upgrading versions?
And just to remind Bentley, I've been told by Bentley that this software will give me warnings. If I have an overage without the warning, then that is going to be on Bentley--we will not be paying Bentley for Bentley's bugs, excuse me, defects, in their (by definition) defective software.
--Thanks,--Robert
You should try to use the latest version of CONNECTION Client available, as it is pointless to try to resolve issues caused by bugs that have been addressed in subsequent releases. Changes between releases of CONNECTION Client cab be found here -
CONNECTION Client Release Notes
https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/41468/connection-client-release-notes
Although CONNECTION Client can give license alerts based on threshold set by an administrator, these are no set automatically. Refer to -
How to enable and configure license alerting for Subscription Entitlement Services products
https://communities.bentley.com/products/licensing/w/licensing__wiki/42192/how-to-enable-and-configure-license-alerting-for-products
Hi Brian,
I think that you missed that this post is a year old. (Nov. 2019 instead of Nov. 2020)
Coincidentally, I just posted a thread that invalidates your recommendations. The latest version of the Connection Client is not recommended for Windows 7. Over half of our drafting computers are Windows 7 and would potentially have issues with the latest version.
--Thanks,--Robert Arnold
You are correct, post is over a year old. I've just been tasked to responding to Community posts today.
You are also correct in stating the latest version of CONNECTION Client v11 does not work with Windows 7. We have asked the developers to change the next build so it will flag the operating system as an issue, and not proceed with the install.
Thanks Brain.
--Robert