CONNECTION Client 10.00.16.09 forgets email settings in federated environment

Our clients are running the CONNECTION Client 10.00.16.09, and we are federated with Bentley so that they will automatically log in with their domain credentials. For the most part it works fine. But for some clients, after a week or so, their email setting becomes blank, forcing them to key it in again. Needless to say we would like them to NOT have to do this at all.

What can we examine to see why the email setting is lost/blanked-out. Is it related to the Internet Explorer settings/cache?  

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