I want to use same connection client account in two different computer. I can use connection client in one computer but for other I have problem about signing in. I would like to ask you new method for solving the signing in problem. Because I have tried to do all the steps that is mentioned in this link;
https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/43198/connection-client-never-finishes-signing-in
However I couldn't find System.Configuration.ConfigurationErrorsException string in the zip file. So I think there must be another reason for this problem. And also I have done health check and I found logging service and policy service errors.
Thanks for your helping...
Hello,
Please use the Log Collector to send me your logs. To gather the logs type Bentley Log Collector in the Windows search field or you can browse to the app by going to "C:\Program Files\Common Files\Bentley Shared\CONNECTION Client\LogCollector.exe" > click the Collect button > type in a new name for the zip that is to be created and pick a location to save it to > click the Save button then use the Secure File Upload instructions to upload your logs and come here to place the link to the logs.
We will review them to see what's causing your issue.
Regards,
Tamicca SellarsMicroStation Product Manager
Hello ,
As per your seems like something is blocking Bentley domains. It may be due to proxy, antivirus or firerwall. Below is the error I found.
07-23-20 08:45:03.393 [1] ERROR - BUDDIClient - GetUrl() encountered an error: System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at buddi.bentley.com/discovery.asmx that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: The remote name could not be resolved: 'buddi.bentley.com'
I request you to get in touch with your internal IT regarding this. You can ask them to refer below wiki link :https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/36380/faq
Sheetal Bhegade
Support Engineer
We have exactly the same problem and we are also trying to connect from Turkey. Can it be just a coincidence?