Unable to install Connection Client

I tried to update Connection Client  to version 10.0.19.31 when I received updating reminder. But the updating is failed which cause the Connection Client cannot run. I downloaded Connection  Client 10.0.19.31 separately but the software was not able to installed too. The installation process was stopped at the interface below. Installation log is also attached.

CONNECTION_Client_20200902165203.log

Regards,

Xu Zhile

  • The log states it is unable to write to the registry. Try running a command window elevated (or powershell elevated) and start the installer from there.

    • Click start. Type Comm [using the first letters of your computer's active language] to find Command Prompt
    • Right-click & select run as administrator
    • hold down shift and right click on the installer. Select Copy as Path
    • Paste into the command prompt
    • press enter.

    The installer should run that way. If it does not, your company has made it so only someone else can do it for you.

    Bill