Bentley Download...

After Bentley having changed the download webpage it  has become almost impossible to download software with Firefox and Opera anymore. In fact Bentleys download page is the only one I remember in the last couple of months to show such behaviour. I have sent a feedback to Bentley's webmaster, and got this feedback today. 

Please tell me that this is a joke...

 You've got one week to fix it before I'm going to make a big thing out of that. This is ridiculous! 

P.S.: Your website won't run on Internet Explorer V8 anymore, btw. 

Hello Andreas Zieritz:
This is the solution for the Service Ticket listed below that you submitted on behalf of Node Rådgivende Ingeniører AS.
ST Description: Selectservices.bentley.com Feedback: Err
Product: SelectServices
Keyword: General

Our website is made to run on Internet Explorer and not Firefox.

Regards,
Andrea Madden
Technical Support Group
Bentley Systems Inc.
EMAIL Reply To: support@bentley.com

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  • Your answer is the one I had expected from Bentleys webmaster (or support).

    File a TR, and fix it as soon as possible. 

  • Coincidently, we were going to push a *fix* today, but discovered that the *fix* actually caused another issue, so we are holding back on that to make sure that things are working properly before putting it in place.

      

  • To fix this problem you should either:

    1. put <br clear="all" /> before table with id "repeater" (personally I would remove unnecessary <p>&nbsp;&nbsp;</p>)

    or

    2. add #repeater { float:left;} to selectservices.css

    HTML validation reports 19 problems, for example multiple <li>  with same ID (MultiActive). This particular error shows that designer of this page does not understand basics of CSS styling (ID should be unique in HTML document). What shocked me that HTML source of this page (with default state of comboboxes on previsous page, ie. with 86 products listed) is 608 kB. This could explain why SELECTservices pages are so slow. __VIEWSTATE of this page has unbelievable 217 kB.

  • I recommend setting the old downloads page as the default on Bentley's site, and move the new downloads back to beta until it works better than the older version.

    I placed a support ticket to have someone from TSG show me how to use the new web downloads, because I could not get it to work for me. What I learned is to enter my search term, then wait up to 60 seconds and there is a dynamic drop down where I can search from. When I select an item, the right side will eventually filter, but again it can take quite some time (it can be a minute or more). Then I can often view the downloads I want.

    While on the support call, the person I was working with suggested jumping back to the old version to find the download I was looking, because we could not find it with the new version.

    I'm trying to not come of as just mean and nasty here, because someone clearly put a lot of work into the new downloads version. It just does not work as well as the old version. It is functionally for me much much slower and I find it harder to use. I'm available to do a screen share and share my experience with the develop to try to help and improve this to be part of the solution instead of someone complaining. I have to download a lot of software so I would like to see it improved. I was/am happy with the previous system.
  • Thank you for your input. We will take that under advisement.