Access the CONNECT Center via https://connect.bentley.com/ and Sign In to access all your Bentley Services. Scroll down to My Services section;
"Select" button gives you additional options; choose most appropriate category based on type of the issue, i.e. query is closely related licensing, contract administration, training etc. For technical issues please select Product Support; https://apps.bentley.com/srmanager/productsupport
In given form please fill in:
Click on Submit to Support button.
Next page will confirm successful creation a of a new Service Request, please note the number (listed email address will also receive confirmation email).