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Bentley Cloud and Web Services
Cloud and Web Services Wiki Alert History
    • Sign in
    • -Bentley Cloud and Web Services Support Solutions
      • Bentley Cloud Services Overview
      • +Announcements
      • +CONNECT Center
      • -Subscription Services Portal
        • Subscription Services Portal Overview
        • +Entitlement Management
        • +Role-Based Access Control
        • Software Administration Service
        • -Subscription Analytics
          • Accessing the Usage and Analytics Reports
          • Earned Value Discount
          • Daily Peak Application Usage
          • Daily Usage by Machine
          • Daily Usage by User
          • Real time Application Usage
          • Version Adoption
          • Usage Details
          • Visa Consumption
          • CONNECTION Client Inventory
          • Alert History
          • Activation Key Audit
          • Allocation Group Mappings
          • +Analytics Data Export
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    Alert History

    Purpose

    View all of the alerts that have been triggered for Bentley applications as configured in Entitlement Management. You may view the applications they were for, the user that received it, and the action they took.

    Roles

    Users with at least one of the following roles are able to access the reports: 

    • Admins
    • Co-Admins

    Access

    1. Go to the Subscription Analytics
    2. Click on the Alert History.

    Filters

    Name

    Description

    Country

    CountryISO

    Date Range

    Preset and custom date ranges

    Product

    Product with ProductID

    Feature String

    Feature String

    Email

    IMS email address

    Machine

    Machine Name

    Action

    If the user Acknowledged or Canceled the alert

    Layout - Alerts from [Date] - [Date]

    The number of alerts triggered during the most recent week (Monday - Sunday). The default is the current week. If you use the Date filter to pick a different date range, this visual will show the most recent week in your selected date range.

    Layout - Alerts from Week Prior to [Date]

    The number of alerts triggered during the second most recent week (Monday - Sunday). The default is the previous week. If you use the Date filter to pick a different date range, this visual will show the second most recent week in your selected date range.

    Layout - Alerts

    This pie chart shows how many of the alerts that have been triggered were Acknowledged or Declined.

    Layout - Custom Chart

    This stacked bar graph allows you to select the dimensions for your X-axis and for your stacks.

    Name

    Description

    Usage Date

    The date of the alert. This is the default X axis.

    Action

    If the user Acknowledged or Canceled the alert. This is the default stack

    Application

    Product and Feature String

    Email

    IMS user's email address

    Country

    CountryISO code

    Week Year

    The week and year of the alert in YYYYWW format

    Machine

    Machine Name

    Layout - Alert Log

    A detailed log of the alerts that have been triggered and exactly when they were triggered.

    Name

    Description

    Country

    CountryISO code.

    Alert Time

    The exact UTC time that the alert was triggered

    Application

    Product and Feature String

    Action

    If the user Acknowledged or Canceled the alert

    Alert Mode

    The alert mode. Most alert modes are ShouldAlert

    Email

    IMS user's email address

    User

    Windows NT user name

    Machine

    Machine name

    Alerts

    Number of alerts that were issued. This column is most useful if the results are exported

    Alert Threshold

    The threshold of licenses for an application in use before an alert was triggered as configured at the time of the alert in Entitlement Management

    Licenses in Use at Alert

    The number of licenses that were in use when the alert was triggered

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    • History
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    • Leslie Kilgore Created by Bentley Colleague Leslie Kilgore
    • When: Tue, Sep 8 2020 9:41 AM
    • Glenn Fernandes Last revision by Bentley Colleague Glenn Fernandes
    • When: Mon, Oct 19 2020 10:21 AM
    • Revisions: 8
    • Comments: 0
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