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User Success Onboarding and Adoption
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User Success Onboarding and Adoption
Onboarding and Adoption Wiki Foundational Blueprints – Onboarding and Adoption
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    Bentley - Application Tiles
    • Foundational Blueprints – Onboarding and Adoption
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    Foundational Blueprints – Onboarding and Adoption

    Purpose of Communities

    Learn how to set up your license and find product-specific pages, providing additional information to get started with a product.

    • Onboarding – New Users get productive with the appropriate Bentley product
    • Adoption – Experienced Users expand their skills and increase their efficiency

    Single Source for Multiple Content Platforms

    Bentley Communities provides Foundation Blueprints featuring content that is simple to use and easy to find and navigate, regardless of media type or publication location. Additional layers of filtering include:

    • Product, industry, or discipline
    • Subdiscipline, role, or task, as appropriate to the industry and product

    The pages guide Users of Bentley software to the learning content needed to become proficient in the use of the product through Foundation Blueprints. Learning platforms include Bentley’s LEARNserver, YouTube, and Bentley.com.


    Subscription Entitlement Solutions

    Bentley’s latest applications feature the Subscription Entitlement Service (SES), providing heightened privacy and security protection for Users. Users sign in to activate their applications, resulting in more secure administration and quicker onboarding.

    Subscription Entitlement Solutions (SES) Part 1 of 2 – Overview

    Video covering benefits to the User by providing solutions to existing licensing concerns and its importance in transitioning to a digital world.

    SES – Overview

    Subscription Entitlement Solutions (SES) Part 2 of 2 – Getting Started

    Video on process to become a registered User and enable SES applications.

    SES – Getting Started


    Product Licensing

    Many Bentley resources feature open access while others require a CONNECT login.

    The CONNECTION Client

    Video showing how to use the CONNECTION Client, the gateway to Bentley.

    The CONNECTION Client

    Bentley’s Licensing Configuration page offers additional information to get started.

    The Bentley CONNECT Center is your central resource to stay productive with Bentley software.


    Administration – Entitlement Management Services

    Entitlement Management Services Overview Part 1 of 4 – Users and Groups

    Video discussing managing the entitlements of the User and group and provides a demonstration of functionality.

    Entitlement Management Services – Users and Groups

    Entitlement Management Services Overview Part 2 of 4 – Alerts

    Video covering administrator options for configuring the User and administrator notifications and provides a demonstration of functionality.

    Entitlement Management Services – Alerts

    Entitlement Management Services Overview Part 3 of 4 – License Check Out

    Video discussing the option for Users to secure a license or enable Users who are unable to connect and provides a demonstration of functionality.

    Entitlement Management Services – License Check Out

    Entitlement Management Services Overview Part 4 of 4 – Reports

    Video explaining Subscription Entitlement Solutions (SES) reports known as subscription analytics and provides a demonstration of functionality.

    Entitlement Management Services – Reports


    Help Resources

    Connect.Bentley.com provides service help and information to get started including:

    • Software downloads
    • Product documentation
    • Communities – staffed knowledgebases and Wikis 
    • Service Request Manager available for individual support
    • LEARNserver
    • Component Center – a library of ready-to-use objects
    • Support contact information

    Contact Us

    Feedback is always welcome. We are constantly looking to develop content and delivery methods that meet the needs of our Users.

    To help us improve this Community and the included content, please let a Success Manager know about your experience and needs.

    Product Issues

    Technical issues about our software solutions are best addressed via support channels such as Product Support, Bentley Service Center, and Product Communities.

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