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Can't upload Service Ticket!!

I have just tried to add the following to the Details section of a New Service Ticket 

I have just uninstalled CEU4 and re-installed, and set the custom configuration to point to our server location. This is not working as I'm getting the default GUI and tools, with nothing being picked up from our server location - no levels, tools, tasks, etc. I have had to copy over our standards.cfg to C:\ProgramData\Bentley\MicroStation CONNECT Edition\Configuration\Organization to get it to work but even that is not bringing our levels, text styles, dimension styles, which are in the server DGNLIB. I am getting my customised right mouse click pop up.

I have the following set in my server.cfg.

MS_GUIDGNLIBLIST = i:/CONNECT-workspace/standards/dgnlib/gui/ws-gui.dgnlib

MS_DGNLIBLIST > i:/CONNECT-workspace/standards/dgnlib/gui/ws-gui.dgnlib

Why doesn't this work?

But it wont let me log it as I'm getting the following error "Details of the Service Request cannot contain "<>" (angle brackets). If needed, please use attachment instead."

AS far as I can see there is no angle brackets (whatever they are) so why doesn't if go through? Why is it so difficult?

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