I am unable to access communities some pages as the page stucks in endless loop. There are issues when opening http links while I am logged in bentley site using https. If I open links to communities from email notification which has http it doesn't work but if I replace it by https then page opens. Seems it doesn't correctly forward to https. examples: communities.bentley.com/.../99075 communities.bentley.com/.../99075
Also I see warning that browser has blocked parts of the page which are not delivered trough secure connection.
See the attached video how to reproduce this issue. It is not normal workflow as typically this happens if following links from email notification or from google results. It happens only for some pages.
Finally after latest 2-step login update the SSO seems to work without issues. So after 4 years the annoying login issues are resolved. Thanks.
Answer Verified By: Oto
Thanks for the positive feedback, Oto. I'm glad to hear that things are working better now.
Jesse DringoliTechnical Support Manager, OpenFlowsBentley Communities Site AdministratorBentley Systems, Inc.
Unfortunatley not entirely. If community page is left open then it logs from SSO out(lost connection error) and logging back on Bentley.com doesn't help. Cleared cookies again maybe it will help.
If the issue still persists after clearing cookies, I have contacted you directly via a service request to obtain further diagnostic information for troubleshooting.
test, still good but again I am kicked out from connect.bentley.com and have to log back in there but not in communities
After woke up the browser from sleep unable to make a post even that it shows that I'm logged in:
An error occurred. Please try again or contact your administrator.
How administrator could help in this situation?
Oto said:How administrator could help in this situation?
The administrator in this case is Bentley since we manage the Communities website. Communities maintains its own cookie separate from Bentley.com to show your login status, hence why it differs from Bentley.com. Can you consistently reproduce the disconnection error message on Communities? If so, please reproduce it while performing a Fiddler trace. Then upload the resulting SAZ file for further analysis via our Communities Secure File Upload page, and let me know so I can retrieve it and relay it internally as needed.
Important: For security reasons, do not post your SAZ file directly in this forum thread as it may contain personal information that should not be made public.