HTTP/HTTPS issues with SSO

I am unable to access communities some pages as the page stucks in endless loop. There are issues when opening http links while I am logged in bentley site using https. If I open links to communities from email notification which has http it doesn't work but if I replace it by https then page opens. Seems it doesn't correctly forward to https.

examples:
communities.bentley.com/.../99075
communities.bentley.com/.../99075

Also I see warning that browser has blocked parts of the page which are not delivered trough secure connection.

See the attached video how to reproduce this issue. It is not normal workflow as typically this happens if following links from email notification or from google results. It happens only for some pages.

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  • Thanks for the update. Let us know if it flares up again (and note the dates/times as that will be helpful when investigating)


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows
    Bentley Communities Site Administrator
    Bentley Systems, Inc.

  • Happened again at 12:00 (GMT+3).

    Tracing route to communities.bentley.com [45.60.31.181]
    over a maximum of 30 hops:
    
      1    <1 ms     1 ms    <1 ms  192.168.101.1
      2     3 ms     4 ms     2 ms  95.68.48.1
      3     4 ms     3 ms     2 ms  195.122.0.158
      4    30 ms    30 ms    30 ms  et-6-0-0-2885.edge8.Frankfurt1.Level3.net [62.67.28.97]
      5     *        *        *     Request timed out.
      6   129 ms   116 ms   117 ms  4.14.98.218
      7   116 ms   115 ms   121 ms  45.60.31.181

  • Hi Oto, when this happens do you know approximately how long it lasts? Meaning, are these rare and short "hiccups" of lost connection, or frequent periods of longer downtime for you?

    The tracert seems to suggest that the problem may be in the hop between Germany and the US east coast. With a bit more information I can escalate this for further investigation.


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows
    Bentley Communities Site Administrator
    Bentley Systems, Inc.

  • It lasts as long as I want as browser restart or opening other browser helps. This time I also left it open with network log enabled but Windows update noticed that computer is idle and restarted it after some time so my log was lost.

    But again this issue was triggered when I tried to open link from email and not going to tab were communities is already open.

  • This morning everything was fine but now again showed lost connection and reconnecting took minutes to reconnect:

    Bad connection:

    Tracing route to communities.bentley.com [45.60.31.181]
    over a maximum of 30 hops:
    
      1    <1 ms    <1 ms    <1 ms  192.168.
      2    13 ms    11 ms    17 ms  95.68.
      3     3 ms     2 ms     2 ms  195.122.
      4    30 ms    52 ms    30 ms  et-6-0-0-2885.edge8.Frankfurt1.Level3.net [62.67.28.97]
      5     *      116 ms   117 ms  ae-1-11.bear2.Washington111.Level3.net [4.69.210.178]
      6     *        *        *     Request timed out.
      7     *      127 ms   115 ms  45.60.31.181

    Good connection:

    Tracing route to communities.bentley.com [45.60.31.181]
    over a maximum of 30 hops:
    
      1    <1 ms     6 ms    <1 ms  192.168.
      2     2 ms     3 ms     1 ms  95.68.
      3     7 ms     2 ms     2 ms  195.122.
      4    30 ms    33 ms    30 ms  et-6-0-0-2885.edge8.Frankfurt1.Level3.net [62.67.28.97]
      5     *      116 ms   115 ms  ae-1-11.bear2.Washington111.Level3.net [4.69.210.178]
      6   124 ms     *        *     4.14.98.218
      7   124 ms     *        *     45.60.31.181
      8     *      124 ms     *     45.60.31.181
      9     *        *        *     Request timed out.
     10     *      124 ms   124 ms  45.60.31.181