I am unable to access communities some pages as the page stucks in endless loop. There are issues when opening http links while I am logged in bentley site using https. If I open links to communities from email notification which has http it doesn't work but if I replace it by https then page opens. Seems it doesn't correctly forward to https. examples: communities.bentley.com/.../99075 communities.bentley.com/.../99075
Also I see warning that browser has blocked parts of the page which are not delivered trough secure connection.
See the attached video how to reproduce this issue. It is not normal workflow as typically this happens if following links from email notification or from google results. It happens only for some pages.
Issue still not resolved. Is it related to my account or what?
Again after trying to open another tab from communities it took only 10 minutes to load. At first minutes it showed only blank screen.
Oto can you clarify what the specific issue is? Is it just the long load time? I have noticed this morning that Bentley Communities pages did take a while to load, but it seems better now. Please try restarting your browser or try a different browser.
Jesse DringoliTechnical Support Manager, OpenFlows ProductsBentley Communities Site AdministratorBentley Systems, Inc.
So, it only seems to happen when using a link from an email alert, and the problem goes away if you close and restart the browser? I will escalate this for further investigation but I suspect this will be difficult to troubleshoot. Apologies for the inconvenience this has caused you.
Not always but most noticeable it is when I open email in the morning and click some link from alert. Today it happened without link from email it worked but then started to show trying to reconnect and again was unresponsive. Have not experienced such inconvenience using other sites.
Thanks I have escalated this fur further investigation.
Apologies for the delay in response as I was out last week. We are still discussing this and will get back to you shortly. Thank you for your patience.
Apologies for the delay. In order to investigate this further, we will need to see more diagnostic information about what is happening with your network traffic during when the issue is occurring. If/when it happens again for you, please perform a "Fiddler Trace" per the steps below, upload a zipped version to the secure ShareFile link and reply back with the file name:
ok, for now it is normal.
The webpage at communities.bentley.com/.../gc---every-second-value-from-an-expression-for-a-barrier-script might be temporarily down or it may have moved permanently to a new web address.
Oto are you saying that this problem happened for a short period of time and is not happening anymore? How long was it happening? It could have been a temporary network interruption.
It was like 5min. But it was only Bentley communities as Bentley.com was up.
It started to open and again the blank page which doesn't finish loading.