HTTP/HTTPS issues with SSO

Issue with infinite loading is again back. Please check my profile as also I am not able to access software downloads.

Oto, can you clarify what you mean by "infinite loading"? Are you encountering a specific error when trying to access Software Downloads? Has there been any recent change that you are aware of that could impact your Bentley account?

I checked your Bentley account and you do not appear to have the download permission. This is some thing your Site Administrator would need to assign to your account. See:  How do I find my Administrator?  

I have only one email. There was issue before with my profile that it was linked to two sites by mistake so it caused issues.

I am able to respond with the this corrupted profile by restarting browser then it goes back to normal. It is hard to explain as the infinite loading is just a blank tab which shows spinning circle and no network activity or anything is recorded. Such issue I have only noticed with Bentley communities and it makes both Firefox or Chrome to act like this. Seems it is issue with server on lower level as browser doesn't seem to even get response nor a timeout is triggered.
Today it is normal because even that I left computer to sleep the browser was closed so it is fresh start even that forum tabs were left open.

Just tried with Internet Explorer 11 and similar issues happen. Seems related to tabbed browsing, when multiple forum tabs like 5 tabs are open the Explorer gets unresponsive with 100% CPU usage. At least Explorer detects unresponsive tabs and allows to restart them.

Hi Oto,

Thanks for the details. I use Communities in five or more tabs at the same time on a daily basis with Chrome and Edge and have not experienced this issue. You are not experiencing the unresponsiveness with multiple tabs in other browsers? Can you confirm that your computer has adequate free memory at the time this occurs? (check in Task Manager)

Jesse Dringoli said:

adequate free memory

How do you do that in Windows 10/11? Free RAM is wasted RAM it is never kept free as in old DOS age.

Try in Internet Explorer 11 and ignore that it is unsupported browser just test the page as there are no such issues opening multiple tabs for other pages.

Regarding memory other tabs work still ok while the Communities are not responding. Seems what triggers it is when tabs are left open for previous seession, then computer put to sleep and next day I open not the existing tabs but try to open another tab from following link in email or doing google search and opening link from there. Then it opens new empty tab and just loading forever without actually loading anything. Today again I opened browser with saved tabs and no issue.

And today again. Wake computer from sleep and checked emails then followed link from email and again neverending loading. I could open bentley.com and log out but it didn't help to open communities.

Maybe it is related to fact that the links I follow from my email digest are wrapped like this "https://mail.online.lv/redir.hsp?url=https%3A%2F%2Fcommunities.bentley.com". But there are no issues after browser restart. 

And today again. Wake computer from sleep and checked emails then followed link from email and again neverending loading. I could open bentley.com and log out but it didn't help to open communities.

Maybe it is related to fact that the links I follow from my email digest are wrapped like this "https://mail.online.lv/redir.hsp?url=https%3A%2F%2Fcommunities.bentley.com". But there are no issues after browser restart. 

Hi Oto, I'm sorry to hear that this keeps happening to you. I have not heard any other reports of an issue like this before, so I suspect the problem may be with your computer or network's configuration. 

I will need to escalate this issue to the developers. Please provide a trace HAR file, captured when the issue is occurring. See:  Capturing A Browser Based Network Trace 

You can zip the resulting HAR file and send it to me via private message or using the secure file upload method described here. 

Ok will try that.

This issue has nothing to do with computer or browser as it happens on any machines I work on. Maybe only related to my profile. 
Others may not report it as I have specific use of keeping browser and tabs open and leaving computer to sleep and also starting my day with reviewing email digest not signing in Bentley. The SSO doesn't seem to be global also as it may sign me out of Bentley.com while left partly signed in communities which I found out only trying to post something.

Edit: Didn't I already post the HAR? It is of no use as it captures nothing, null, zero, nil when it happens. network-log.zip

Ok, thanks for the information. We will look into escalating this.

Today I noticed in network log that at least it tries to send request if I click link in bentley.com to communities page. Will try to catch that again when it happens. But the request is only partial then without sending session info and no answer is ever received.

Oto, we escalated this issue to the platform development team and they confirmed there is a known issue with infinite loading when having multiple tabs open. We are looking into any possible workarounds. Reference # TE-17933.