I am unable to access communities some pages as the page stucks in endless loop. There are issues when opening http links while I am logged in bentley site using https. If I open links to communities from email notification which has http it doesn't work but if I replace it by https then page opens. Seems it doesn't correctly forward to https. examples: communities.bentley.com/.../99075 communities.bentley.com/.../99075
Also I see warning that browser has blocked parts of the page which are not delivered trough secure connection.
See the attached video how to reproduce this issue. It is not normal workflow as typically this happens if following links from email notification or from google results. It happens only for some pages.
Issue with infinite loading is again back. Please check my profile as also I am not able to access software downloads.
Oto, can you clarify what you mean by "infinite loading"? Are you encountering a specific error when trying to access Software Downloads? Has there been any recent change that you are aware of that could impact your Bentley account?
I checked your Bentley account and you do not appear to have the download permission. This is some thing your Site Administrator would need to assign to your account. See: How do I find my Administrator?
Jesse DringoliTechnical Support Manager, OpenFlowsBentley Communities Site AdministratorBentley Systems, Inc.
And today again. Wake computer from sleep and checked emails then followed link from email and again neverending loading. I could open bentley.com and log out but it didn't help to open communities.
Maybe it is related to fact that the links I follow from my email digest are wrapped like this "https://mail.online.lv/redir.hsp?url=https%3A%2F%2Fcommunities.bentley.com". But there are no issues after browser restart.
Hi Oto, I'm sorry to hear that this keeps happening to you. I have not heard any other reports of an issue like this before, so I suspect the problem may be with your computer or network's configuration.
I will need to escalate this issue to the developers. Please provide a trace HAR file, captured when the issue is occurring. See: Capturing A Browser Based Network Trace
You can zip the resulting HAR file and send it to me via private message or using the secure file upload method described here.
Ok will try that.
This issue has nothing to do with computer or browser as it happens on any machines I work on. Maybe only related to my profile. Others may not report it as I have specific use of keeping browser and tabs open and leaving computer to sleep and also starting my day with reviewing email digest not signing in Bentley. The SSO doesn't seem to be global also as it may sign me out of Bentley.com while left partly signed in communities which I found out only trying to post something.Edit: Didn't I already post the HAR? It is of no use as it captures nothing, null, zero, nil when it happens. network-log.zip
Ok, thanks for the information. We will look into escalating this.
Today I noticed in network log that at least it tries to send request if I click link in bentley.com to communities page. Will try to catch that again when it happens. But the request is only partial then without sending session info and no answer is ever received.
Oto, we escalated this issue to the platform development team and they confirmed there is a known issue with infinite loading when having multiple tabs open. We are looking into any possible workarounds. Reference # TE-17933.
Thanks. Somehow it again went away for a while. Still I am left logged out of Bentley.com while still logged in Comunities.
Also trying to save the HAR file when this happened last time resulted in empty HAR log so was not able even catch the partial request.