I am unable to access communities some pages as the page stucks in endless loop. There are issues when opening http links while I am logged in bentley site using https. If I open links to communities from email notification which has http it doesn't work but if I replace it by https then page opens. Seems it doesn't correctly forward to https. examples: communities.bentley.com/.../99075 communities.bentley.com/.../99075
Also I see warning that browser has blocked parts of the page which are not delivered trough secure connection.
See the attached video how to reproduce this issue. It is not normal workflow as typically this happens if following links from email notification or from google results. It happens only for some pages.
Issue with infinite loading is again back. Please check my profile as also I am not able to access software downloads.
Oto, can you clarify what you mean by "infinite loading"? Are you encountering a specific error when trying to access Software Downloads? Has there been any recent change that you are aware of that could impact your Bentley account?
I checked your Bentley account and you do not appear to have the download permission. This is some thing your Site Administrator would need to assign to your account. See: How do I find my Administrator?
Jesse DringoliTechnical Support Manager, OpenFlowsBentley Communities Site AdministratorBentley Systems, Inc.
Today I noticed in network log that at least it tries to send request if I click link in bentley.com to communities page. Will try to catch that again when it happens. But the request is only partial then without sending session info and no answer is ever received.
Oto, we escalated this issue to the platform development team and they confirmed there is a known issue with infinite loading when having multiple tabs open. We are looking into any possible workarounds. Reference # TE-17933.
Thanks. Somehow it again went away for a while. Still I am left logged out of Bentley.com while still logged in Comunities.
Also trying to save the HAR file when this happened last time resulted in empty HAR log so was not able even catch the partial request.
For last week or two it is again back and even restart doesn't help. Noticed that the tabs with infinite loading eventually run out of memory and are stopped(“Error code: Out of memory.” or the “'Aw, snap! on Chrome" and then it is back to normal.
P.S. This topic is also not indexed was hard to find by name. "HTTP/HTTPS issues with SSO" gives 0 results.
This has been escalated to the platform team under Case No,1334277. We will provide an update once available.
I am also unable to access communities some pages as the page stucks in endless loop.
Hi David, are you still having this issue? Can you please identify some specific pages (URLs) that are not loading for you?
The issue is still there. Latest Chrome updates with Memory saver tabs helps a little as then less tabs are kept open. Still most easy to trigger this is to open new tabs from google search or by copying URL link and opening in new or same tab.