I've just returned to the newsgroups after a 10 day vacation. I now have an unread notification that shows up as a number 1 in a red circle, but when clicked on, the dropdown is empty. How can I correct this?
I assume you're referring to the notifications icon, which looks like a lightning bolt. When clicking that button, have you tried clicking "view all", or "mark all as read"?
Can you provide a screenshot?
Jesse DringoliTechnical Support Manager, OpenFlows ProductsBentley Communities Site AdministratorBentley Systems, Inc.
As you can see, the menu only offers these options:
No option to mark all as read, unless I leave another message unread.
Charles (Chuck) Rheault CADD Manager
MDOT State Highway Administration
Odd. What happens when you click View All? Do you see anything there? Have you tried pressing CTRL+F5 to force a refresh of the cache, just in case the problem is that the dialog is not fully showing the information properly? Any differences when viewing on a different browser, if you have access to more than one browser? (IE vs. Chrome vs. Firefox for example)
No "Mark All as Read" anymore. And here is a "2" notifications, but as you can see, your message is the only one in the list.
I tried setting the "View All" filter to "Unread" - nothing is then in the list, no matter what I set for the other filter options.
Tried the Ctrl+F5 - no joy, either.
It's annoying, but not critical. Just thought it should be reported.
When clicking on the notifications list, try clicking the blue check mark in the upper-right corner. That is the "mark all as read" option. If that does not work, I will need to do a bit of further investigation.
Sorry, no joy. Click on the checkmark, the list clears but the number only reduces to 1
Hi caddcop, sorry to hear nothing has helped with that. I have escalated this issue for further investigation. There might be something "stuck" in your account, or perhaps some other reason I am missing. Stay tuned.