This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Phantom unread notification

I've just returned to the newsgroups after a 10 day vacation. I now have an unread notification that shows up as a number 1 in a red circle, but when clicked on, the dropdown is empty. How can I correct this?

Parents
  • Hello caddcop,

    I assume you're referring to the notifications icon, which looks like a lightning bolt. When clicking that button, have you tried clicking "view all", or "mark all as read"?

    Can you provide a screenshot?


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows
    Bentley Communities Site Administrator
    Bentley Systems, Inc.

  • As you can see, the menu only offers these options:

    • View All
    • Settings

    No option to mark all as read, unless I leave another message unread.


    Charles (Chuck) Rheault
    CADD Manager

    MDOT State Highway Administration

    • MicroStation user since IGDS, InRoads user since TDP.
    • AutoCAD, Land Desktop and Civil 3D, off and on since 1996
  • Odd. What happens when you click View All? Do you see anything there? Have you tried pressing CTRL+F5 to force a refresh of the cache, just in case the problem is that the dialog is not fully showing the information properly? Any differences when viewing on a different browser, if you have access to more than one browser? (IE vs. Chrome vs. Firefox for example)


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows
    Bentley Communities Site Administrator
    Bentley Systems, Inc.

  • No "Mark All as Read" anymore. And here is a "2" notifications, but as you can see, your message is the only one in the list.

    I tried setting the "View All" filter to "Unread" - nothing is then in the list, no matter what I set for the other filter options.

    Tried the Ctrl+F5 - no joy, either.

    It's annoying, but not critical. Just thought it should be reported.


    Charles (Chuck) Rheault
    CADD Manager

    MDOT State Highway Administration

    • MicroStation user since IGDS, InRoads user since TDP.
    • AutoCAD, Land Desktop and Civil 3D, off and on since 1996
  • When clicking on the notifications list, try clicking the blue check mark in the upper-right corner. That is the "mark all as read" option. If that does not work, I will need to do a bit of further investigation.


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows
    Bentley Communities Site Administrator
    Bentley Systems, Inc.

  • Sorry, no joy. Click on the checkmark, the list clears but the number only reduces to 1


    Charles (Chuck) Rheault
    CADD Manager

    MDOT State Highway Administration

    • MicroStation user since IGDS, InRoads user since TDP.
    • AutoCAD, Land Desktop and Civil 3D, off and on since 1996
  • Hi caddcop, sorry to hear nothing has helped with that. I have escalated this issue for further investigation. There might be something "stuck" in your account, or perhaps some other reason I am missing. Stay tuned.


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows
    Bentley Communities Site Administrator
    Bentley Systems, Inc.

Reply
  • Hi caddcop, sorry to hear nothing has helped with that. I have escalated this issue for further investigation. There might be something "stuck" in your account, or perhaps some other reason I am missing. Stay tuned.


    Regards,

    Jesse Dringoli
    Technical Support Manager, OpenFlows
    Bentley Communities Site Administrator
    Bentley Systems, Inc.

Children